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Form of workJob Description
RESPONSIBILITIES:
Provide direction, oversight of processing activities, achievement of metrics and benchmarks, and adherence to controls and risk management activities; develop and implement long term strategies and ensure execution of strategic goals at a divisional level.
Take decisive and corrective action, both short and long term, by applying enhanced crisis management/risk mitigation skills. Use subject matter expertise to review and enhance the control environment and identify and implement operational improvements.
Serve as the primary point of contact for audits and other risk management activities with accountability for results. Lead all aspects of responses and action plans as applicable and ensure compliance with final recommendations/action plans.
Provide strategic direction related to the design, development, and maintenance of procedures. Ensure that procedures are continually followed and updated as new products or services are introduced.
Communicate effectively to a high stakes audience, functional areas, and partner groups. Adapt style based on audience and clearly articulate technical information in a way that is easily understood by recipients.
Build and maintain relationships with key partners internally (cross-GBO colleagues, Product Management, Application Development) and externally (participants, paying agents, industry groups)
Effectively lead a multi-site and diverse workforce. Be a strong talent evaluator with focus on developing others to perform by providing ongoing feedback; set development goals and hold management team accountable to attain them.
Maintain an in-depth understanding of business line products, service offerings, and financial securities
- Ensure performance against departmental benchmarks and other metrics based on divisional and corporate standards. Establish business targets to increase efficiency and reduce risk.
Own and participate in department level projects. Contribute to programs involving major system enhancements or redesigns and work with Project Directors, IT, and Product Management to ensure systems meet operational quality and processing standards.
Mitigate risk by following established procedures, spotting key errors, and demonstrating strong ethical behavior.
QUALIFICATIONS:
dtMinimum 10 years of related experience
Bachelor's degree (preferred) or equivalent experience
Strong financial services experience centered around Corporate Actions
Ability to influence team members to challenge the already established organizational norms
Encourage different approaches or ways of working.
Present information clearly in writing and orally in larger group settings
Convince others on key topics by presenting persuasive arguments and alternative approaches.
Set an example for others by personally embracing change.
Build ownership for change by empowering others to lead change initiatives.
