Director Of Client Success

Benefits:

• Health insurance

Legal Soft is a virtual staffing, marketing services, and technology company dedicated to enabling and optimizing law firms with world-class services. Our mission is to make seeking justice more accessible, and our vision is to help the law firms we manage grow and create practices that better serve their communities. We believe that everyone, regardless of their income or demographic, deserves quality representation. We are here to make that a reality.
Job Description: Director of Client Success
We are seeking a dynamic and experienced professional to join our team at Legal Soft as the Director of Client Success. In this key leadership role, you will be instrumental in ensuring the satisfaction and success of the law firms under our management.
Responsibilities:

• Leading the Client Success team in developing and implementing strategies aligns with the leadership role expected of a director.
• Establishing and maintaining strong client relationships reflects the focus on client satisfaction and retention.
• Collaborating with cross-functional teams emphasizes the importance of teamwork and coordination.
• Developing and implementing Client Success metrics demonstrates a commitment to measuring and improving performance.
• Conducting regular client reviews and feedback sessions shows a dedication to understanding client needs and addressing concerns.
• Working closely with the sales team aligns with the goal of identifying opportunities for business growth.
• Leading efforts to identify and resolve client issues underscores the responsibility for ensuring a high level of Client satisfaction.
• Staying informed about industry trends reflects a commitment to continuous improvement.
• Providing strategic input contributes to the overall growth and success of the managed law firms.

Requirements:

• A Bachelor's degree in Business Administration or a related field is a reasonable educational requirement for a director-level position.
• A proven track record in Client Success or account management, with a minimum of 5 years in a leadership role, aligns with the experience expected for a director position.
• Exceptional leadership and communication skills are crucial for a director who needs to lead a team and interact with clients.
• A strong analytical mindset with a focus on improving client outcomes aligns with the strategic and analytical aspects of the role.
• Experience in legal software and technology is mentioned as a plus, which is relevant given the nature of the company and the industry.
• The ability to thrive in a collaborative and fast-paced environment reflects the dynamic nature of the position.

Join Us:
If you are a seasoned professional who is passionate about ensuring the success and satisfaction of law firm clients, Legal Soft invites you to become a vital part of our team. Apply now to contribute to our success and embrace an inclusive workplace.
Equal Opportunity Employer:
Legal Soft is an equal opportunity employer committed to fostering diversity and inclusiveness in our workplace. We encourage applications from candidates of all backgrounds and experiences.