Address
Form of work
SalaryCompany Overview:
- Locally owned and operated company growing at 50% year over year.
What is Being Offered:
- Competitive compensation, base + bonus (total $70K-$100K)
- Benefits
- PTO & IRA
- Relocation assistance
What the Position is About:
- Lead and motivate a team of 8 -10 Call Center members.
- Recruit, hire, and train Call Center personnel to help grow the Call Center team
- Refine and execute training curriculum for the Call Center team
- Prepare work schedules to ensure efficient coverage
- Write/edit call scripts for different campaigns and audiences
- Work closely with the Director of Marketing to develop Call Center budgets
- Provide ongoing coaching, mentoring and performance feedback to the team
- Monitor and analyze Call Center metrics and reports to identify trends, address performance gaps, and implement process improvements
The Right Candidate Will Have:
- Inbound/Outbound Call Center experience is required
- Experience in the home improvement industry is ideal, but not required
- Call center leadership experience
- Strong training experience
- In-home appointment setting and scripting experience is a plus
- Retail and event experience is a plus
Job Type: Full-time
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
