Call Center Rep - Evening Shift - Full Time- Benefits

Inside Sales-Call Center
Krumwiede Home Pros & Redo Cabinets (Wood Dale) is now accepting applications from individuals with strong phone communication experience to join our team. This is a career opportunity for someone who wants long term employment and a place to “hang their hat.” This is an important position within our organization. You will be the “face” of our company and the first impression a customer receives when they contact our company.

We're not just another home improvement company; we are known in the community as a company with the highest standards of work and an undisputed reputation for customer service. Our success has been built upon quality products, expert installation and most importantly a team of committed and successful individuals dedicated to customer service.

Check us out online: www.redocabinets.com or www.krumwiedehomepros.com

Please call to set up a phone interview: 630-501-5081 or apply through indeed!

The Job:

Shifts: 1 pm to 7 pm Monday to Friday, 9 am to 3 pm Saturday and Sunday - rotations - 6 days a week, 6 hour days

Call Center Reps make outbound phone calls and respond to caller inquiries regarding appointments or general organizational information as well as some data entry. Reps schedule appointments for our sales reps to demonstrate our product in their home. They will identify requests and qualify the meeting with the client. Rep must have to have the ability to persuade potential clients, handle multiple tasks, and have the ability to deal with tough situations with professional composure at all times.

Basic Duties:

• Answer incoming calls friendly and professionally.
• Make outbound calls on average of 30 calls per hour.
• Manage the schedule and daily appointments.
• Responsible for confirming appointments and sending follow up emails/texts.
• Manage customer database.
• Learn Call Center scripting.
• Provides general Administrative, Sales and Marketing support wherever needed.
• Deliver exceptional Customer Service.

Why Work for Redo Cabinets & Krumwiede Home Pros?

• Outstanding reputation in the Community.
• Management team committed to your success.
• Casual and professional team-based work environment.
• Competent and capable co-workers.
• Drama free workplace.
• Room for advancement.
• Successful and growing company.

Requirements:

• Minimum of 2 years’ experience in a small business environment.
• Remodeling experience a plus.
• Excellent computer skills including experience in MS Office, Outlook, Internet etc.
• Verifiable references.
• Able to pass a drug and background screening.
• Drive time 30 minutes or less from Wood Dale.

Personal Attributes Needed:

• Accuracy and attention to detail must be a natural talent.
• Pleasant, optimistic and drama free!
• Customer service-oriented.
• Team player.
• Responsible and highly dependable.
• Able to multi-task when needed.
• Able to take direction.
• Works well under pressure.

Additional Compensation:

• Bonuses

Benefit Conditions:

• Only full-time employees eligible

Work Remotely

• No

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Weekly day range:

• Every weekend

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• Do you live within a 30 min drive from Wood Dale Illinois?

Experience:

• Customer service: 2 years (Required)

Ability to Relocate:

• Wood Dale, IL 60191: Relocate before starting work (Required)

Work Location: In person