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Form of work
Salary- High school diploma or its equivalent required
- Experience in a physician office or other healthcare setting preferred
- Ability to spell, alphabetize and count accurately
- Ability to work in an automated environment required
- Medical terminology required.
- Insurance and authorization process knowledge helpful.
- 2-3 years experience in customer service/receptionist.
- Must be able to type 35WPM
License or Certification Requirements:
None
- Answers telephone and takes accurate messages.
- Documents missed appointments in patient record.
- Listens and communicates effectively and compassionately with customers and ensures understanding.
- Maintains current knowledge of insurance programs.
- Schedules patient clinical and diagnostic appointments.
- Maintains and organizes personal reference materials and training manual.
- Receives and properly responds to, or redirects calls to appropriate department.
- Confirms or cancels appointments thru call back software.
- Schedule appointments accurately based on provider preferences.
- Communicates with peers, providers, clinical staff and other team members professionally.
- Reviews call software consistently and makes necessary staffing adjustments to meet volumes.
- Uses Screening software to determine whether services being provided meet third party requirements for payment.
- Follows HIPAA payer and other and other applicable regulations and standards for registration.
- Add Keeps in compliance with department specific abandoned call rate goals and expectations.
- Achieves or excels productivity goals.
- Achieves or excels registration quality expectations measured by personal registration dashboards. Reviews and maintains assigned work queues according to department specific goals.
Essential:
- HIGH SCHOOL DIPLOMA
Exposure/Sensory Requirements:
Exposure to:
Chemicals: Copy machine toner, fax machine toner, household cleaners.
Video Display Terminals: Extreme
Blood and Body Fluids: Some potential due to vomit, coughing, but the use of Universal Precautions and protection reduces risk.
TB or Airborne Pathogens: Exposure to patients.
Speech: Needed for presentations/training, telephone communication, facilitate meetings.
Vision: Needed to read memos and literature.
Smell: Electrical/fire safety.
Hearing: Needed for telephone communications, meetings, and listening to employee concerns.
Touch: Need to write, do computer entry, filing.
Average Hours per Week: 40
Shift: Days/Evenings
Percentage of time during the normal workday the employee is required to:
Sit: 80%
Twist: 0%
Stand: 10%
Crawl: 0%
Walk: 5%
Kneel: 0%
Lift: 2%
Drive: 0%
Squat: 1%
Climb: 0%
Bend: 2%
Reach above shoulders: 1%
The weight required to be lifted each normal workday according to the continuum described below:
Up to 10 lbs: Occasionally
Up to 20 lbs: Occasionally
Up to 35 lbs: Occasionally
Up to 50 lbs: Occasionally
Up to 75 lbs: Not Required
Up to 100 lbs: Not Required
Over 100 lbs: Not Required
Describe and explain the lifting and carrying requirements. (Example: the distance material is carried; how high material is lifted, etc.):
Carry charts from file cabinets to exam room or desk; stock rooms with supplies, carry supplies from med room to patient room. Place supplies in cabinets, move chairs and boxes.
Maximum consecutive time (minutes) during the normal workday for each activity:
Sit: 10
Twist: 1
Stand: 10
Crawl: 0
Walk: 3
Kneel: 0
Lift: 1
Drive: 0
Squat: 1
Climb: 0
Bend: 1
Reach above shoulders: 2
Repetitive use of hands (Frequency indicated):
Simple grasp up to 10 lbs. Normal weight: 70%
Pushing & pulling Normal weight: 50-200#
Fine Manipulation: Writing, calculator, and computer keyboard.
Repetitive use of foot or feet in operating machine control: Not Required
Environmental Factors (Time Spent) :
Inside hours: 8
Outside hours : 0
Temperature: Normal Range
Lighting: Average
Noise levels: Average
Humidity: Normal Range
Atmosphere: Odors
Special Hazards :
Protective Clothing Required: None
