Job Description
Description
- Serves as primary case management contact with parties and mediators on assigned cases; makes decisions on case issues in consultation with the Regional VP.
- Proactively identifies and pursues opportunities to grow the organization's ADR services business. Develops strategic plans and pitches to potential clients.
- Plays a vital role in the regional legal, business and ADR communities, focusing on being a resource to facilitate dispute resolution and promote the use of AAA's ADR services. Builds and maintains strong relationships with clients, prospects, and industry partners.
- Develops and delivers engaging presentations to various stakeholder groups, effectively communicating the organization's value proposition.
- Manages assigned cases and ensures information is entered and maintained in case management system; makes case-related decisions by applying knowledge of rules and procedures and exercising independent judgment and discretion.
- Advises arbitrators on procedural hearing management and related issues.
- Analyzes needs, problems and trends of users as well as the quality of service delivered by pulling relevant metrics from the existing database; responds to inquiries regarding AAA's ADR services in a timely manner.
- Participates in hearings/conferences and provides feedback and recommendations where appropriate to the RVP in order to maintain or improve the quality and delivery of services.
- Helps recruit panel members consistent with AAA's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participates in review of panel members based on existing caseloads and needs.
- Reviews and tracks trends regarding the regional markets where we provide our services.
- Assists with arbitrator training programs, education programs/conferences and elections as necessary.
- Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practices.
- Demonstrates regular, reliable, and predictable job attendance.
- Attends on-site and in-person meetings and training sessions.
- Education & Experience: Bachelor's degree required in business, legal, or related discipline (advanced degree preferred); 3-5 years of related work experience in a business development role, preferably in the Legal Services field; or an equivalent combination of education and work experience.
- Business Development Skills: Proven track record of identifying, pursuing and closing new business opportunities. Adept at building and managing client relationships. Strategic thinker with strong sales and negotiation abilities.
- Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.
- Strong presentation and communications skills (written and verbal).
- Technology Skills: Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.
- Travel: Ability to travel periodically (15%) to clients, training events, and other AAA offices and conferences.