Director, It Operations

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Position Summary: The Director, IT Operations brings experience, knowledge, and leadership to deliver world-class Service Desk and Desk Side service delivery by managing and advancing the response and support of end-user requests and computing issues to enable the company to achieve its strategic objectives.

Key Responsibilities

• Set the strategy, objectives, and KPIs for global Service Desk and Desk Side service delivery operations.
• Strong experience coordinating Incident Management and other key ITIL processes.
• Identifies, coaches, and develops talent within the Infrastructure & Operations (I&O) workforce.
• Foster a culture of commitment, continuous improvement, and learning.
• Overall responsibility for service desk and end user computing services.
• Partner with I&O leads to realize business objectives/outcomes.
• Effective budget management, including Operating and Capital expenses.

Qualifications

• Bachelor’s degree in Information Systems or related field.
• 8+ years of experience in service desk management.
• Demonstrated progressive experience in the management of a technical support team.
• Strong technical knowledge of enterprise applications, tools and operating systems, including: Windows, Mac OS, MS Office, MDM tools, ServiceNow, AD and GPOs, conferencing systems, file sync and share tools, etc.
• Experience with security incident management/resolution.
• Exceptional verbal, written, and presentation skills.
• Excellent organizational, time management, prioritization, and delivery

#LI-KP1 #LI-Remote

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.