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Form of workJob DescriptionTitle/Position: Director, Implementation & TrainingDepartment or Business Unit: Implementation, Practice IntegrationReporting Structure: Senior Director, Operations (Florida Market)Employment Type: FTEExemption Status: ExemptMin. Experience: Mid-LevelTravel Required: 50% Overview of the Role:The Director of Implementation & Training is a key leader on the Practice Integration team. This role oversees a team that is responsible for driving Privia’s process in launching top doctors into our high performance network.
The Director of Implementation & Training leads a team of Implementation and Training team members who serve as the primary points of contact, project managers, and subject matter experts during the launch of providers into our medical group. Primary Job Duties: Serve as a lead for the Florida market by managing a team of Implementation/Training resources who are responsible for partnering with and launching doctors into the medical groupBe a subject matter expert on Privia’s processes and technology platforms (includes our AthenaHealth EHR and Practice Management platform)Serve as the escalation point for issues originating from the team and/or care centers the assigned team is responsible for launchingProvide regular status updates to Privia National and Market leadership via regular operating meetings and one-off communicationsServe as a liaison between Market Leadership and National Practice Integration team to ensure resourcing needs are met to meet the Implemented Providers budget for each market in the portfolioEvaluate processes, gather feedback, and identify/lead improvement projects that enhance the quality of implementation and better support Privia’s overall strategic visionStandardize processes that align with national teams, while accounting for market specific nuances within their respective regionEngage in and/or lead strategic projects or long term initiatives that span their respective region, market, and/or national Ensure proper coordination is occurring between the implementation team members and other Privia functions, including Finance, IT, Billing, and CredentialingManage a master project plan template and ensure the team is following appropriate processParticipate in the creation of and manage to the yearly budget for the Implementation team in their respective marketProvide resource management and engage with business development and other practice operations teams to ensure the implementation team can provide adequate support to the care centers between launching and post liveProvide coaching to junior team members through regular feedback loops and 1:1s
