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There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?
At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they’re well taken care of and ready to get our customers to their desired destinations. If you’re ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape.
Key Responsibilities:
The Director of Reliability will lead an integrated team of Fleet Managers and Reliability Engineers to continuously improve aircraft mechanical reliability and work cross-functionally across engineering, quality, safety, and maintenance to achieve results. This role will identify areas of improvement by collecting and analyzing relevant data including delays, cancellations, Operational Risk Index (ORI) events, log page data, out of service events, and other indicators of aircraft performance. Develop and execute action plans including changes to manuals and maintenance programs as well as modifications to aircraft. This function is a critical role within United’s Continuing Analysis and Surveillance System (CASS).
- Performance driven – develop and improve Fleet Reliability metrics that balance safety, customer experience, mechanical defects, and economic concerns to prioritize areas of focus. Drives collaboration for performance improvement and achieves desired results.
- Strategic and tactical focus – develop action plans and monitor progress to address specific systems and/or specific aircraft within a fleet by identifying, investigating, and resolving problems that impact operational performance.
- Lead by influence – guides and prioritizes the work performed by other departments within United Airlines including Maintenance, Planning, Supply Chain, Engineering, and others.
- Collaborates with key suppliers to deliver practical, on-time solutions to United Airlines.
- Compliance – meets or exceeds the relevant reliability program and reporting requirements contained in United Airlines General Maintenance Manual, Title 14 of Code of Federal Regulations, and associated FAA guidance material.
- Team development – fosters an environment that encourages learning; promotes a culture of innovation, agility, inclusion, and teamwork.
United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
- Bachelor’s degree in aerospace, Electrical, or Mechanical Engineering
- 7+ years of aircraft engineering experience including 3+ years leading people at Sr. Manager level.
- Excellent verbal and written communication skills
- Project management skills
- Knowledge of airline operations and aircraft type certification requirements
- Sophisticated problem-solving skills
What will help you propel from the pack (Preferred Qualifications):
- Master’s degree in engineering, or Business Administration with undergraduate engineering degree
- Experience working directly as an airline engineer (subject matter expert)
- Experience with machine learning, data analytics, and predictive maintenance statistics and data analytics.
- Knowledge of Palantir platform
United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT
