Director, Financial Operations

Charlotte, North Carolina, United States of America

Guardian Pharmacy of the Piedmont is part of the Guardian Pharmacy Services network and prides itself on its customer service. Each team member plays an integral part in the success of the pharmacy.

The Director, Finance & Administration directly supports the business unit providing real-time financial analysis to leadership to allow them to run the pharmacy more efficiently. Works in partnership with a business unit President, Director, and Pharmacy Operations.  Work collaboratively to ensure the annual business plan is achieved, and short/long term business objectives are met.  This individual will also manage various supporting & administrative functions within the pharmacy, including people management and oversight of the billing & collections teams to ensure customers are billed correctly and outstanding balances are collected.  The DFA will work closely with the Support Services Team to ensure people management, strategy development, resource allocation, and financial outcomes are achieved.

Operations:

• Manage all aspects of Billing & Collections

• Develop strong customer relationships, handle sensitive billing & collections issues  

• Provide on-going real-time product margin analysis to the President and Pharmacy Ops team and work together to address issues   

• Perform ad hoc analysis      

• Support Pharmacy DOO in identifying and executing workflow/process improvement initiatives

• Oversee Purchasing Function (where function reports to DFA)

  • Manage implementation and maintenance of price tables to ensure proper reimbursement and contract compliance

  • Manage quarterly analysis of margin/inventory to explain variance

• Lead Qtrly Pharmacy Ops calls

• Perform local IT administration, or liaise with local resource

• Administrative Support

  • Facility Management

  • Procurement: new vendor negotiation/set-up procure supplies, etc.

  • New Employee Onboarding (if no HR Generalist on-site)

• Local Human Resources liaison – work closely with HRBPs (if no HR Generalist on-site) 

• Liaison to Support Services Teams (Purchasing, IT, HR, Accounting, Legal)  

• Other essential functions and duties may be assigned as needed

 Finance:

• Provide monthly/quarterly financial analysis, including variance explanations for revenue, COGS (margin), labor and all other operating expenses to other members of the pharmacy management team and provide suggestions for improvement

• Educate pharmacy management teams/operators on the impact of operations/workflow on key financial metrics  

• Prepare for, oversee, and certify the quarterly physical inventory counts

• Provide support to Support Services Accounting Team to ensure a timely month-end/quarterly close

• Vendor Management/Negotiation

• Fixed Asset, AP

  • Manage the review and approval process for all expenses, ensuring all bills are correct and have appropriate local approval prior to submission to support services A/P

• Lead/manage the Annual Business Planning Process

• Other essential functions and duties may be assigned as needed

Education and/or Certifications: 

• Background/education – 4-year business or finance related degree. Relevant work experience can substitute for education.

Skills and Qualifications: 

• 7+ years expertise in Operations Management/Healthcare Distribution, preferably in areas such as Pharmacy/Pharmaceuticals, Healthcare, Hospital, Laboratory, Physician, Medical Equipment/Medical Supplies 

• Excellent computer skills, including MS Office Pro (Excel proficiency – including expertise in V-Lookup and pivot tables, working knowledge of all related software), network administration basics, internet-based communications; ability to obtain good working knowledge of all business-unit operating systems required  

• Ability/willingness to wear many hats and “get your hands dirty”

• Entrepreneurial mindset with a broad perspective of what it takes to run a business

• Operationally focused

• Effective people manager

• Understanding of materiality and what adds value to the business 

• Process driven, ability to identify inefficiencies and implement change 

• Analytical

• Ability to identify and execute on cost saving opportunities, including effectively negotiating w/vendors

Work Environment:

• Requires minimal travel, by air and ground. 

• Ability to work flexible hours. 

Full-Time employees working 30+ hours per week are eligible to enroll in our comprehensive benefits package, which includes medical, dental, vision, short and long-term disability, life and supplemental life insurance, and PTO.

All employees are eligible to enroll in our company matched 401(k) plan.