Job Summary:
This role serves as the face of ElevatePFS to our hospital clients on a day to day basis.
MO I = Responsibility for revenue of < $1M or < 10 hospitals and < 15 employees
MO II = Responsibility for revenue of > $1M or > 10 hospitals and > 15 employees
Essential Duties and Responsibilities:
- Responsible for day to day operations of staff and client needs
- Manage and orient staff; assigns work, develops work schedules, instructs in proper procedures; assists with development and revision of department processes/procedures.
- Monitor staff performance, provides employee recognition and feedback
- Document issues and concerns to their Director of Operations
- Work collaboratively with the Director of Operations to establish staff goals.
- Monitor overall project performance and provides monthly analysis of certification performance; reports findings and implements solutions when negative trends are noted
- Monitor billing procedures and documentation and provides updates with regulatory compliance; conducts periodic audits; and maintains files.
- Develop relationships with clients and county agencies
- Serve as the Point of Contact for Elevate PFS’s client hospitals and Address client issues immediately as they arise
- Ensure all communication from patients and providers have timely follow-up and resolution of complaints and concerns
- Provide adequate training needs to the staff related to policies/procedures or government regulations
- Represent Elevate PFS at client department meetings
- Develop and implement effective communication channels to provide information to all staff members
- Work collaboratively with other facets of the operations which includes Disability, AR Services, Early Out, IT and HR.
- Other duties as assigned.
- High School Diploma or GED; Bachelor’s Degree preferred
- Minimum of 2 years of management experience, managing at least 5 people
- Hospital revenue cycle experience preferred
- Familiarization with state and federal programs
- Strong leadership and communication skills, high service orientation and strong computer system and analytical skills are required.
- Excellent time management skills
- Accustomed to working in a rapidly changing environment
- Experience with Hospital systems such as STAR, EPIC, Cerner, Meditech, etc.
- Working knowledge of Microsoft Office Suite and the ability to learn computer applications
- Knowledge of HIPAA, ACA and EMTALA regulations
- Excellent communication skills both written and oral
- Remote and Hybrid positions require a home internet connection that meets the company’s upload and download speed criteria.
ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.
- Medical, Dental & Vision Insurance
- 401K (100% match for the first 3% & 50% match for the next 2%)
- 15 days of PTO
- 7 paid Holidays
- 2 Floating holidays
- 1 Elevate Day (floating holiday)
- Pet Insurance
- Employee referral bonus program
- Teamwork: We believe in teamwork and having fun together
- Career Growth: Gain great experience to promote to higher roles
ElevatePFS is an Equal Opportunity Employer