Director, Event Operations

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The Director, Event Operations will be responsible for implementing, leading and creative design of all Company hosted and attended events and/or meetings for the organization. They will also be responsible for all operational, implementation, and post-event activities. This role will plan and coordinate accommodations, venues, staffing, catering, transportation, and equipment for sound or video. They will also manage the budget and negotiate pricing with various vendors. Working with other departments within the organization is necessary to determine details such as the goal of the event and coming up with unique and innovative ways to promote the brand. Organization skills, an eye for detail, and the ability to multi-task, prioritize, and delegate duties are imperative. Excellent communication skills are required to create productive relationships within the company, vendors, and sponsors. This position involves close collaboration with multiple departments, both internal and external, to ensure the success of all QTS events. This role will also oversee the purchasing, housing and distribution of all swag for the company and events.

RESPONSIBILITIES: other duties may be assigned

• The Director leads the design and centralized event planning team in collaboration with leadership, which aligns with QTS’s mission and goals.
• Develop event reporting processes and tools to work cross-functionally to assess and improve event management and deployment.
• The Director leads the teams responsible for coordinating industry events and consults on events as needed. Has full responsibility and accountability for high-profile, C-level events.
• Leads Events team to administer all phases of the event department, including but not limited to planning, logistics, Run of Show, marketing, servicing and administrative procedures.
• Ability to suggest new and industry-leading trends and present to C-suite creative and innovative events for internal and external audiences.
• Run team meetings to establish a working relationship across the organization and lead team members through regular check ins
• Building out pre and post event processes and leads support.
• Developing event ROI model and managing event programs budget for individual events, ensuring compliance with QTS policies and processes.
• Ability to apply analytical and problem-solving skills.
• Produce and manage “Run of Show” at events.
• Lead the purchasing process and delivery of products for C-Suite, Sales and Facility teams through a variety of vendors.
• Oversee swag inventory and ensure appropriate levels by leading the sourcing suppliers, managing the fulfillment house, and overseeing the distribution of all promotional inventory.
• Source innovative and high-end gifts for CEO level clients
• Implement new tools to facilitate swag distribution.
• Travel as necessary to attend major QTS hosted events and tradeshows (approximately 40%)

BASIC QUALIFICATIONS

• Bachelor’s degree or professional equivalent experience
• Five plus years of management experience directly supervising an event planning function and team.
• Ten plus years’ experience managing special events, conference centers, stadium facilities, and/or similar large-scale, revenue-generating venue.

PREFERRED QUALIFICATIONS

• Ten plus years of management experience directly supervising an event planning function and team.

KNOWLEDGE, SKILLS, AND ABILITIES

• Experienced in organizing and managing events including conventions, corporate meetings, trainings, and other large-scale special occasions.
• Creative and innovative thinker.
• Previous supervisory/managerial experience and familiarity of budgeting and financial management.
• Experienced in the setup, execution, and teardown of events.
• Experienced working with labor unions.
• Excellent interpersonal skills with the ability to interface with all levels of the organization.
• Strong performance management and team-building skills.
• Excellent written and verbal communication skills
• Excellent collaboration skills with cross-functional organizations
• Strong organizational, project management and time management skills.
• Ability to assimilate and invest in a team concept.
• Experience managing multiple demands and changing priorities required.
• Must be proficient in MS Word and PowerPoint. Knowledge of presentation, database, and spreadsheet applications necessary.
• High level of professionalism needed. Tact, diplomacy, and the ability to exercise discretion and judgment in matters that are sensitive and confidential is required.
• Ability to travel and to work outside business hours as needed.
• Commitment to customer service (internal and external).
• Ability to operate under pressure, deadlines, and the demands of a busy office environment.
• Has solid executive presence, ability to effectively interact with executives within and outside.

• The Director leads the design and centralized event planning team in collaboration with leadership, which aligns with QTS’s mission and goals.
• Develop event reporting processes and tools to work cross-functionally to assess and improve event management and deployment.
• The Director leads the teams responsible for coordinating industry events and consults on events as needed. Has full responsibility and accountability for high-profile, C-level events.
• Leads Events team to administer all phases of the event department, including but not limited to planning, logistics, Run of Show, marketing, servicing and administrative procedures.
• Ability to suggest new and industry-leading trends and present to C-suite creative and innovative events for internal and external audiences.
• Run team meetings to establish a working relationship across the organization and lead team members through regular check ins
• Building out pre and post event processes and leads support.
• Developing event ROI model and managing event programs budget for individual events, ensuring compliance with QTS policies and processes.
• Ability to apply analytical and problem-solving skills.
• Produce and manage “Run of Show” at events.
• Lead the purchasing process and delivery of products for C-Suite, Sales and Facility teams through a variety of vendors.
• Oversee swag inventory and ensure appropriate levels by leading the sourcing suppliers, managing the fulfillment house, and overseeing the distribution of all promotional inventory.
• Source innovative and high-end gifts for CEO level clients
• Implement new tools to facilitate swag distribution.
• Travel as necessary to attend major QTS hosted events and tradeshows (approximately 40%