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SalaryJob Summary
This role will work within Northwell's CRM Center of Excellence(CoE). This CoE plays a critical part in Northwell's digital transformation and has a mandate to align all constituent relationships into a rationalized program built a cutting-edge technology.
Directs, plans, organizes and evaluates enterprise digital patient experience features/capabilities and associated business processes from strategy and design through
execution. Facilitates the activities of the business, including all change and culture management components as well as coordinating the technical execution, including digital marketing, software development and technology business solutions. Actively monitors performance and makes adjustments to drive KPIs and desired outcomes. Participates in the ongoing process to identify and prioritize business processes and functions that can be converted to digital to enhance experience, outcomes, efficiency, and ultimately empower the patient to become a trusted partner in the management and delivery of their care.
Job Responsibilities
1.Leads an enterprise digital patient experience group by communicating with and developing staff members, and building consensus for programs and goals that support the release and upgrade of Digital Products across the health system.
2.Develops and articulates a short-term strategic vision for areas of responsibility. Prioritizes products on a rolling 6-month roadmap to make releases successful and drive product KPIs.
3.Develops and monitors strategic operating goals, objectives and budget; reports operational performance, justification and/or corrective action.
4.Regularly collaborates and partners with leaders across multiple functions to drive cohesiveness across web and mobile platforms, determine the process for rolling out product development, and improve the quality of products delivered.
5.Identifies, gathers, and drives consensus among multiple teams and functions across the health system. Removes barriers and resolves backlog to move objectives forward.
6.Proactively drives cooperation and fosters collaboration across multiple teams and functions including Product and Engineering.
7.Defines, tracks, and communicates key business and usage success metrics to senior executive leaders and team members
8.Refines product practices and improves consistency in quality deliverables by providing research summaries, roadmap documentation, and product requirement documents across product managers.
9.Develops and manages direct reports, and oversees the development and management of their staff.
10.Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Qualifications
- Bachelor's Degree required, or equivalent combination of education and related experience.
- 8-12 years of relevant experience and 7+ years of leadership / management experience, required. 7+ years experience with the Salesforce platform Experience in healthcare preferred Experience with Salesforce Health Cloud, Marketing Cloud, Mulesoft and Data Cloud preferred.
- Additional Salary Detail
