Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination
The Director, Customer Advocacy is responsible for driving sales from existing large accounts for Icertis Contract Management. The Director, Customer Advocacy acts as an extension of the Customer, being a proactive evangelist within Icertis and the Customer to accomplish defined objectives (adoption/usage, KPIs, product expansion). The ideal candidate is one with strong sales aptitude including new-business sales, relationship building skills, technical bent of mind and a consultative sales approach who has been associated with implementation of Enterprise software in a SaaS company. This position reports to the General Manager, Customer Advocacy. The role will work remotely within the US. #LI-Remote
What you will do:
- Drive more revenue from existing accounts by up-selling existing users and cross selling new groups / divisions.
- Develop and/or expand relationships within customer base at all levels from individual contributors to C-Suite.
- Ensure customer expectations and obligations are fulfilled and Customer is a positive net promoter of Icertis.
- Work closely and lead with internal teams: Professional Services, Engineering, Marketing, etc., to review customer issues, challenges, and success factors.
- Work closely with customer and product management to understand new requirements and upcoming product releases and new potential customer value opportunities.
- Understand the needs, requirements and/or pain points of the Customer and propose potential solutions.
- Be responsible for overall customer satisfaction for assigned accounts.
What we offer:
- Equity ( RSUs) and shared ownership in the company
- Flexible work location (role dependent)
- Paid maternity and paternity leave
- 7 Days for Humanity in 2022 – paid volunteer days
- Generous holidays including the 4th of July week off – paid
- Extensive remote onboarding program and virtual employee engagement events
Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.