Customer Advocacy Rep - Maryville, Tn

Customer Advocacy Rep - Maryville, TN
Customer Advocacy Rep
Company
Clayton Homes, a Berkshire Hathaway company and the nation's leading housing provider, is a vertically integrated housing company that builds, sells, and insures affordable housing. Our commitment to creating a World Class Customer Experience is unparalleled in the housing industry; we take pride in ensuring that all Clayton homeowners receive a high level of customer service from the time they visit one of our Home Centers all the way through to the time they take ownership of their new home.
Position
The Customer Advocate Rep field direct calls from customers about home and buying experience issues and attempt to deliver prompt, accurate, and courteous customer service via phone, email and online chat. While also maintaining a focus on first-call resolution . Consistently delivers a world-class customer experience by providing the highest level of customer service in every interaction. Log customer concerns into Vantage/C3. Communicate with Home Centers and Home Building Facilities. Answer customer questions about non-warranty home issues. Ensures that all service level agreement goals are met and maintained each month. Performs other duties as assigned.
Requirements

• Candidate must have excellent telephone and communication skills.
• Have a pleasant voice and be customer service oriented.
• Candidate must enjoy phone work.
• Good computer skills with competency with Microsoft Office.
• Must have the capacity to learn, comprehend, and explain various aspects of the home buying and building process.
• Must be passionate about providing a world-class customer experience.

• Need to have a high energy level, be pleasant, good people skills, able to adapt to change well, be a good team player, and a have a positive attitude.
• Bilingual in Spanish a plus.
• Educational Requirements
• High school diploma or equivalent. College degree a plus, but not required.

• Clayton has been in operation since 1956 providing affordable, quality homes and is a part of the Berkshire Heathway umbrella.
• Clayton is vertically integrated housing company that builds, retails, finances, and insures affordable housing. We are the largest builder of manufactured homes in the United States and a leader in the housing industry.
• Working with a company that encourages new technologies and growth opportunities
• Recognized as one of East Tennessee's top technology workplaces
• Forbes lists: America's Best Employers, America's Employers by State, Best Employers for Diversity, Best Employers for Women
• Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical and financial wellness
• Onsite fitness facility with full gym, gym classes, volleyball and basketball courts, ping-pong and disc golf course
• Quarterly bonus program and team celebrations