Director, Cloud Site Reliability Engineer

Job Classification:
Technology - Engineering & Cloud
Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you'll unlock an exciting and impactful career - all while growing your skills and advancing your profession at one of the world's leading financial services institutions.
Your Team & Role
As a Director, Cloud Site Reliability Engineer on the Cloud SRE team, you will partner with product owners, tech leads, designers, software engineers and delivery professionals to improve our AWS cloud offering in the areas of cloud reliability, observability, disaster recovery, monitoring & alerting, change management and incident response. You will design, plan, administer, develop, or maintain applications in cloud-based environments as we solve sophisticated business problems, deploy innovative products, services, and experiences to delight our customers! In addition to your cloud and technical experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus to all that you do.
Responsibilities:

• Design, implement and maintain cloud-native solutions with a focus on observability, disaster recovery, security, and high availability.
• Implement solutions which promote self-service access to or automated operations functions.
• Oversee and streamline change management procedures, efficiently handling daily production change requests to ensure seamless operations.
• Lead incident response, troubleshooting, and resolution efforts.
• Evaluate requests for expanded access in stage/prod environments.
• Work with the business units to review applications and advise if they can meet their disaster recovery and high availability goals.
• Collaborate with product owners and other team members in understanding needs and defining feature stories to understand the system end-to-end and deliver robust solutions that bring about business impact.• Bring an applied understanding of relevant and emerging technologies, begin to see opportunities to provide input to the team and coach others, and embed learning and innovation in the day-to-day.

Technical Qualifications:

• 3+ years experience in Amazon Web Services (AWS).
• Understanding of foundational AWS services such as VPCs, EC2, S3, RDS, Auto Scaling Groups, CloudWatch Logs, etc.
• In-depth knowledge of security and IAM within AWS, including the management and operation of Security Groups, KMS Keys, VPC NACLs, and SCPs.
• In-depth knowledge and understanding of AWS networking concepts, including VPCs, Direct Connect, Transit Gateway, Cloud WAN, Route 53.
• In depth knowledge of Infrastructure as Code with CloudFormation or Terraform
• Ability to proficiently write code in Python
• Ability to build applications with AWS Serverless technologies like Lambda, DynamoDB, SNS, SQS, EventBridge, S3
• Experience using Docker within container orchestration platforms such as AWS ECS, Fargate, EKS, Google Anthos, or others.
• Familiarity with one or more observability and log/event aggregation and monitoring systems such as Splunk, Dynatrace, CloudWatch
• Solid understanding of the SDLC process and cloud operations, best practices for stage/prod changes
• Experience using Git for source control management.
• Comfortable in a Linux environment.
• Experience in working in an Agile/Scrum-focused organization

Preferred qualifications:

• Experience with GCP and Azure
• DevOps, DevSecOps, Pipeline experience - Jenkins, Cloudbees
• Incident response experience
• Service Now developer experience

General qualifications:

• Exceptional communication skills for communicating with external teams, business units, key stakeholders
• An inclusive leadership attitude and a continuous learning focus to all that you do.
• Ability to provide detailed documentation around overall products solutions.
• Presenting both technical and non-technical designs to a wide range of audiences.

What we offer you:

• Market competitive base salaries, with a yearly bonus potential at every level
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
• Retirement plans:
• 401(k) plan with company match (up to 4%)
• Company-funded pension plan
• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Tuition Assistance to help finance traditional college enrollment toward obtaining an approved degree, many accredited certificate programs, and industry designations.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period), after one year of service.

To find out more about our Total Reward package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.
You'll Love Working Here Because You Can
Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, we'll help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. You'll be surprised by what this rock-solid organization has in store for you.
Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $168,600.00 to $228,000.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. In addition, employees are eligible for standard benefits package including paid time off, medical, dental and retirement.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.
We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.
Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.
The Prudential Insurance Company of America, Newark, NJ and its affiliates.
Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.
PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please email accommodations.hw@prudential.com.
Please note that the above email is solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.