Principal Cloud Site Reliability Engineer

Position Description
ADP is hiring a Principal Cloud Site Reliability Engineer

• Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to make your mark?
At ADP, we always put our customers first and our approach to Gen-AI is no different. Across Sales Marketing teams, we will leverage Gen-AI, Data and Machine Learning to identify the next best action, create tailored messaging to address specific customer problems, provide real time support with relevant content and context and hyper personalize our outreaches so that customers receive the most relevant and latest information about solutions that can help them overcome very specific challenges and grow their business.In this role, you will support engineers and ensure the reliability and scale of products used by ADP's Sales and Marketing teams.
No two days are the same. As part of a systems reliability team, you're the first one they call from an operations standpoint to understand why an app is down. In this hands-on role, you'll work side-by-side with the architecture and product development to improve the reliability and scalability of modern web applications, services, and APIs. You will also be working to scale our generative AI, machine learning and big data driven initiatives. Every day will require you to be agile, adaptable, and fluid.
To thrive in this role, you'll need to have a strong background in software or systems development with deep understanding of cloud-based infrastructure environments. You should feel confident writing code to automate performance testing and stress test parts of or the whole the system. You have deep knowledge of integrating with and using various monitoring, alerting and log aggregation tools such as Dynatrace, AWS CloudWatch, Prometheus and Splunk. You understand how to scale cloud-based systems to meet low latency, high availability requirements. You have experience working with highly elastic, software systems, deployed over various IaaS providers like AWS, GCE, and/or Azure, or using on-premises solutions like OpenStack. You will have experience operating and scaling large data processing pipelines that utilize generative AI and machine learning technologies such as Databricks, AWS SageMaker, ML Ops, etc. You should also possess significant Cloud experience (AWS, EKS, RDS), Containerization (K8S), Orchestration (AWS CDK, Terraform, Ansible, Helm Charts), Load Balancing Clustering, etc. Our best engineers excel at collaborating with Application Architects, Developers, and System Engineers. You'll be accountable for something significant: the uncompromising quality of products that impact people's lives.
Like what you see? Apply now!
Learn more about ADP at tech.adp.com/careers
A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our peoplemake all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. A global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more, ADP has a deep commitment to diversity, equity, and inclusion. Learn more about ADP's commitment on our YouTube channel: http://adp.careers/DEI_Videos
WHAT YOU'LL DO:
Here's what you can expect on a typical day:

• Scrums. We'll start every day with a scrum, working together to understand responsibilities, identify issues, and communicate coding priorities.
• Collaboration and Communication. You'll be the point person for outages and incidents and quickly work to triage and mitigate problems as soon as they are detected. You will engage with ADP's cross-company SRE guilds to ensure the right tools are integrated to ensure rapid detection of anomalies. You will work closely with our CDO teams to ensure our data processing pipelines scale to meet the demands of our clients.
• Systems Reliability. Working in two-week sprints, you'll ensure that our software services and applications are monitored appropriately to detect potential problems before they occur.
• Scalibility. You will work with the development teams and architects to build and execute performance tests and then provide advice on architecture and configuration changes needed to meet scalability requirements.
• Variety of work. There is no typical day. You support engineers, continually checking if something is not working and writing the code to fix it. You must be nimble, adaptable, and flexible.
• Change. You're comfortable working on products with tech never used before. Inevitable challenges will arise, and we'll rely on you to look for a solution. Fail fast, fail safely.
• Problem Solving. You will thrive when trying to resolve performance and failure conditions across complex cloud-based software solutions.
• Experience. You have 12+ years of experience in relevant skills gained and developed in the same or similar role.

• You'll have a Bachelor's degree OR equivalent.
• Working knowledge of and experience with scaling applications hosted on public cloud environments such as Amazon Web Services.
• Have extensive knowledge and experience with system and application monitoring tools and services.
• Have experience scaling data processing, ML and generative AI technologies.
• Ability to quickly diagnose faults and suggest and implement remediations.
• Take a lead on triaging outages and ensuring the correct teams are involved in the recovery process.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and challenge one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $99,900.00 - $267,570.00/Year
What are you waiting for? Apply today!
Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY
(ADA version: https://youtu.be/IQjUCA8SOoA )
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Diversity, Equity, Inclusion Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.
Pay Range Legal Disclosure
Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions.
We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.