Director, Client Services - Captives

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.
Introduction
Exciting remote Director role in the Captive Group. Ideal candidates will have experience in Client Services, Claims and Captives.
How you'll make an impact

• May manage anywhere from 1 to 10 clients, many among company's larger and most demanding.
• Acts as a single point of contact with many of the company's more sophisticated/demanding clients.
• Always responsive to requests and consistently identifies and resolves issues/challenges facing the client.
• Able to identify when/where to escalate issues.
• Brings the right people and resources together to solve challenges.
• Thorough understanding of what client is trying to accomplish in their program and understands how the company can contribute to these goals.
• Aligns self and external resources around client's goals.
• Develops consistent, high-quality service plans to capture goals and ensure progress.
• Presents client context and interests in a compelling way to motivate others. Builds thorough knowledge of Company products and services.
• Intelligently describes and discusses attributes and benefits, and knows when to introduce them to address business needs.
• Communicates/coordinates client specific initiatives, i.e. closure projects, cost-reduction projects, performance warranty compliance and communicate results to senior internal and client contacts.
• Proactively works to plan for and ensure maximum retention, often producing renewal by self.
• Identifies and rectifies issues early.
• Viewed by client as their advocate.
• Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, and partnership meetings) with minimal support.
• Sets and communicates roles for all internal participants prior to critical meetings.
• Ensures appropriate pre-brief and de-brief communication to drive successful client interactions.
• Works with minimal supervision, with complete understanding of when to engage supervisor.
• Has complete understanding of program pricing.
• Understands the basics of program profitability to the company.
• Able to make appropriate trade-offs between pricing levers to reach best outcome for company (e.g. multi-year deals, LOP, etc.).

About you
Required:

• Bachelor's degree and 6 years related experience.
• Insurance license required.
• Often travels for client needs (e.g., claim reviews, stewardship discussions).
• Possesses and maintains significant and meaningful depth of knowledge in select industries, drivers of risk, and industry/competitor developments.
• In-depth understanding of risk, insurance and claim industry information and trends.
• Understands dynamics of exposure, coverages, carrier and broker dynamics.

Preferred:

• Applicable industry designations preferred.

Work Traits:

• Builds an in-depth knowledge of client.
• Thinks outside the box to address specific client concerns.
• Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action. Confident when communicating and presenting, always gets point across and anticipates questions from supervisors and clients.
• Proficient in Excel and PowerPoint.
• Able to structures and use data to tell a compelling story.
• Incorporates potential nuances (outliers, benchmark data) to reach better conclusions.
• Able to engage with more sophisticated clients and brokers.

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Additional information
Click Here to review our U.S. Eligibility Requirements
We offer competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function), training programs, matching gift program, and more.