Client Services Representative

Elevate your career with New Horizon Kennel, situated in Port Byron, IL! We're on the lookout for a meticulous and customer-focused individual to step into the role of a full-time Client Services Representative to help us serve the Quad City area. If your passion for pets aligns with your dedication to providing exceptional customer service, this is your chance to be an integral part of our thriving pet care team!

THE MANY PERKS OF JOINING US

Become a valued member of the New Horizon Kennel family, where your commitment to customer service is celebrated. As a Client Services Representative, you'll enjoy a competitive wage ranging from $15 to $18 per hour, coupled with an array of company-wide benefits that include:

• Retirement plan
• Paid time off (PTO)
• Flexible spending account (FSA) for health care and dependent care
• Employee discounts
• Professional development assistance

Experience a workplace culture that fosters teamwork and a shared passion for pets. Apply now to embark on a fulfilling career path with us!

DISCOVER WHO WE ARE

In operation since 2012, we have a stellar reputation in our community and the surrounding region as a modern pet care facility committed to quality services and excellent care for dogs and cats. We uphold the highest standards and do our utmost to provide a safe, comfortable, and engaging environment. Our high-performance services include grooming, lodging, training, enrichment playgroups, and more! We're not only a great place for pets to play but a great place for animal lovers to work. We offer competitive pay, great benefits, career development opportunities, and a positive work culture. Join us!

A GLIMPSE INTO YOUR DAY

Immerse yourself in a role where your commitment to customer service is paramount. Your full-time work schedule as a Client Services Representative can span the following days and times, with some variances based on business needs:

• Monday through Friday between 7:30 AM and 6:30 PM
• Saturdays between 8 AM and 6:30 PM
• Sundays between 3 PM and 7 PM

Your day-to-day responsibilities encompass client interactions via phone, in-person, and electronic channels, precise data entry with quality control, and proactive client account maintenance. Envision a workday where your professional demeanor and attention to detail contribute to seamless scheduling and unparalleled service delivery.

QUALIFICATIONS

• High school diploma or equivalent
• 2 years of front-office customer service experience
• 2 years of experience working with Microsoft Office, including Excel
• Physical ability to lift 50 lbs and spend most of your shift seated

Are you committed to upholding ethical standards, with an unwavering attention to detail and a naturally positive attitude? Do you possess the active listening skills, time management prowess, and critical thinking abilities that define exceptional customer service? If you're nodding along, we need YOU as our Client Services Representative!

YOUR NEXT STEP

Our initial application process is designed for your convenience – it's quick, easy, and mobile-friendly. Seize the chance to advance your career, make a meaningful impact in the lives of pets and their owners, and join the New Horizon Kennel family today!