Director - Business Operations

Job Description
UC Health is hiring a full-time, onsite Business Operations Director at the Daniel Drake Center.
The Business Operations Director will be responsible for the strategic leadership, planning, organizing, facilitation, and monitoring of the Business Operations across the assigned area(s) of the organization including inpatient, outpatient, and professional service departments.
About Daniel Drake Center for Post-Acute Care
Daniel Drake Center specializes in providing post-acute and transitional care services for patients recovering from a catastrophic injury or illness. Daniel Drake Center is the only hospital-based skilled nursing facility in the Cincinnati region. With a complete range of inpatient and outpatient services including medically complex care, skilled nursing, assisted living, wellness services, and research, Daniel Drake Center offers comprehensive care continuum and a variety of services to help patients throughout their recovery.
Responsibilities

• Demonstrates knowledge of the organization
• Responsible for leadership (hire, evaluate) and oversight of non-clinical operations as assigned; including associates in areas such as scheduling, clerical, and billing.
• Leads and implements workflow efficiencies to achieve standardization.
• Develops programs to optimize and improve patient and associate satisfaction and internal and external communication.
• Participates as an integral member of the assigned area's leadership team providing analytical, financial, human resources perspective, and program development.
• Provides operational support for the unit, serving as a role model and resource for unit or service-level leadership staff.
• Plans, develops, and monitors operating and capital budgets for all relevant areas as assigned.
• Monitors expenditures; works closely with Finance, senior management, and clinical leadership to track and report on variances, trends, and projections.
• Oversees the volume budget.
• Prepares regular and ad hoc reports for senior management and physician leaders.
• Analyzes trends, identifies patterns, and projects annual volume.
• Formulates and proposes budget savings initiatives.
• Organizes and coordinates with clinical and Supply Chain staff to implement initiatives.
• Identifies and implements revenue enhancement opportunities.
• Leads and implements charge capture activities to ensure that charge capture is optimal and timely.
• Prepares profit and loss analysis for the areas with responsibility.
• Responsible for monitoring, analyzing, and reporting on FTE and staffing usage.
• Establishes collaborative partnerships among stakeholders to leverage the benefits of standardized tools, people, and centralized activities for a seamless interface between physicians and patients.
• Partners with IT and system implementation teams to improve system capabilities, workflows, and develops strategies for improved utilization in such platforms such as Epic, ECIN etc.
• Collaborates with department Chairmen, Medical Directors, and/or Service Chiefs on analytical needs.
• Demonstrates and directs employees in using a systematic approach in analyzing and utilizing data in problem-solving and predictive analysis.
• Ensures the department goals and objectives coincide with the hospital strategic plan linking to outcomes.
• Assists leaders in promoting new program development and identifying strategies to engage team members (including Physicians) to enhance initiatives.
• Develops business plans and/or requests for proposals as requested/required.
• Reviews and analyzes statistical data to enhance productivity, efficiency, and customer satisfaction.
• Uses results to expand services and improve operations.
• Facilitates an environment conducive to creativity in practice, collaboration with all members of the health care team, and the fostering of collegial relationships. Interviews, hires, develops, guides, counsels, and disciplines staff consistent with principles of a caring, fair, and professional work environment.
• Promotes patient, physician, and other consumer satisfaction by facilitating excellent customer service by all members of the health care team.
• Promotes satisfaction of internal and external customers through effective communication.
• Communicates timely and effectively to ensure that the leadership team is informed concerning Medical Center plans and issues.
• Creates an environment of shared decision-making.
• Promotes multidisciplinary collaboration on operational-related issues.
• Collaborates with patient care services and physician leadership in planning for and providing quality and consistent operational activities based on best practice.
• Facilitates communication and cooperation across departments to ensure the standardization and continuum of care.
• Provide leadership and analytical support for regulatory and voluntary accreditation inspection initiatives.
• Identifies, investigates, and proactively responds to potential and actual risk management issues per standards and institutional policies.
Promotes and monitors regulatory agency standards and customer service expectations for the practice and compliance with Joint Commission and State and Federal Regulations as they relate to the business functions of the area of responsibility.

Qualifications
Education and Experience Requirements:

• Master's Degree - Business Administration, Finance, or Health Administration is required
• 3 - 5 years of equivalent experience is required
• Preferred: 6 - 10 years of equivalent experience

About UC Health
UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching-a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, Daniel Drake Center for Post-Acute Care, Bridgeway Pointe Assisted Living, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.
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