Director, Admissions Events & Welcome Services

Salary: See Position Description
Location : Larimer Campus - Fort Collins, CO
Job Type: Administrator/Professional-Technical Full-Time
Job Number: 202401108
Division: Student Affairs
Opening Date: 11/28/2023
General Summary
This position serves the entire college and has a primary office at the Larimer Campus.
Who We Are
With three campuses along Colorado's Front Range, Front Range Community College is the state's largest community college. We enroll close to 28,000 students annually from our diverse service area, which offers a variety of cultural and recreational activities.
Each year approximately 5,000 FRCC students transfer to four-year universities. FRCC offers more than 36 career training programs that prepare students for immediate employment and rewarding careers. Last year, more than 5,000 high school students took concurrent enrollment classes with us, earning college credit without having to pay college tuition. And we were recently ranked as one of the "Top Online Colleges" in the country by Newsweek.
One of FRCC's main goals is to offer educational excellence for everyone. The college's strong commitment to student success means we start by creating an inclusive and equitable environment-one where both students and employees feel they belong and are supported. FRCC's focus on diversity, equity and inclusion is woven into the fabric of our college conversations and decision-making processes. We are actively seeking to hire a workforce that reflects the diversity of our student body.
The college is also an emerging Hispanic Serving Institution. For us, becoming an HSI is an intentional commitment to being a college where our Latinx (and other historically marginalized) students thrive.
FRCC employees and leaders work hard to create a culture of collaboration, innovation and pride. We're looking to hire people who share these values-along with our commitment to student success, equity and excellence.
Who You Are
As the Director of Admissions Campus Events and Welcome Services and reporting directly to the Senior Director of Admissions, Recruitment & Orientation, you will provide leadership and direction for the Admissions, Recruitment and Orientation recruitment events and activities, campus tours, and College Information Centers on three campuses. You will supervise the customer service teams responsible for supporting students, families, counselors, colleagues and members of the community who initiate contact with the college in person, by phone, or by email. You will implement Front Range Community College's (FRCC) student focused culture by overseeing all Welcome Services, campus tours and on campus recruiting events focused on increasing enrollment at Front Range Community College.
In this role, you will make data informed decisions about the implementation and effectiveness of the call centers, welcome centers, campus events and tours. You are student-centered and ensure that recruitment and Welcome Services are equity centered.
Ideally, you have a passion for continuous improvement of programs, services and operations that enhance the student and community experience and bring a strong understanding of event management and customer/guest experience. You are knowledgeable of and stay up to date on best enrollment practices and work closely with Enrollment Management, Student Development, and Retention and Engagement partners as well as faculty across the institution to best meet prospective and current student's needs.
Please note: This is an on-campus position with an opportunity for hybrid remote work. You need to be a Colorado resident on your first day of employment.
SALARY: $66,112 - $69,417 annually
BENEFITS:
SELECTION PROCESS:Position will remain open until filled with an extended priority deadline of January 1, 2024. This posting may be used to fill multiple or similar positions.
Preliminary screening will be made based on completed application package submitted by candidate. In your application, please include a resume and cover letter that specifically addresses how your background and experience align with requirements, qualification and responsibilities of the Director of Admissions Campus Events and Welcome Services
Primary Duties
Admissions and Recruitment Events:

• Provide strategic leadership for creating and coordinating major recruitment events and activities for the Admissions, Recruitment, and Outreach teams.
• Lead the implementation of all recruiting events, on and off campus, including Preview Day events, Open Houses, Bilingual Informational events, Application Days, FAFSA Completion events, Concurrent Enrollment Info Sessions, and other events for prospective students and their families/guests to explore FRCC.
• Manage logistics for on-campus Admissions and Recruitment events and programs including partnering with IT for technology needs, with Facilities for room set-up, space reservations, transition of rooms, managing food and beverage vendors, ensure spaces are appropriately decorated and branded, etc.
• Develop responsive recruitment events with equitable access to all students, including first generation and underrepresented students, grounded in best practices and trends in enrollment, student success and the unique needs of students.
• Partner with enrollment communications and admissions teams as well as the Onboarding & Orientation team to support the development, promotions, and implementation of their events.

Campus Visitation - Campus Tours and Group Visits:

• Lead the implementation and management of daily campus tours including tour routes, talking points (scripts), staffing, scheduling, etc.
• Develop and execute a process for welcoming group visits to campus including K12 students, concurrent enrollment students, and more.
• Provide leadership, management, and training to a Campus Tour & Visit Coordinator who will oversee a team of Student Ambassadors and manage the daily tour experience.

Welcome Services & College Information Centers:

• Ensure Welcome and College Information Centers across our three physical campus locations create a welcoming environment for all prospective students, current students, and community guests by providing customer service training for all Admissions, Recruitment & Orientation staff and recruitment-adjacent units.
• Lead the Assistant Director of College Information Centers to ensure accurate and efficient management of processes, facilities, and data tied to the Welcome Centers and Inbound Call Centers including scheduling to ensure Welcome Center service coverage and adapting for peak service times.
• Analyze trends and customer feedback to create and maintain documentation around all aspects of the Welcome Center and Inbound Call Center operations, including welcome/call center procedures, event support, service expectations, resources and referrals, communications and signage, emergency procedures, etc.
• Regularly assess and actively manage the quality of the facilities indoors and through the day to ensure a positive visitor and student experience.
• Assist individuals through appointments, drop-in appointments, online assistance, and regularly scheduled workshops to assist students through the enrollment processes.

Collaboration & Partnership:

• Coordinate recruitment event efforts with various campus entities and programs to maximize student enrollment and success.
• Partner and coordinate with Advising, Enrollment Management, Student Development, Student Retention and Engagement, and Concurrent Enrollment to ensure cross-departmental collaboration and a quality experience for students.
• Partner with the Office of Equity & Inclusion to ensure equitable collaboration for programs to support and recruit students from underrepresented populations.
• Engage with Academic Affairs to create partnerships to grow and improve campus events and tours to meet student and their family's/guest's needs and connection to their future programs of study.
• Collaborate with the Associate Vice President of Enrollment Management, and Senior Director of Admissions & Recruitment, on the development of student recruitment communication plans and associated outreach materials to ensure alignment with FRCC's communication vision.
• Represent the Welcome Center and the Recruitment, Admissions & Orientation department in meetings and with partners across campuses to build relationships, share resources, and strengthen hand-offs between units.
• Support the Enrollment Management and Student Success (EMSS) division in carrying out other division-wide events.
• Support the College as needed in the Graduation Commencement Ceremonies.

Assessment & Continuous Improvement:

• Partner with the Associate Vice President of Enrollment Management, Senior Director of Admissions & Recruitment, and Institutional Research to compile, analyze and present statistical data as directed by student needs and requested by leadership.
• Engage in ongoing assessment and evaluation of recruiting events, tours and welcome/call center polices and services and makes appropriate changes to respond to issues of student recruitment, efficiency, equity, and inclusion.

Required Competencies

• Mission, Vision & Values: Embraces the mission, vision and values of FRCC. Understands the importance of the work that you do to support institutional goals.
• Student Centeredness: Places the student at the center of your work. Adopts a philosophy that makes the ability to serve the student the cornerstone of the work that you do.
• Data Usage: Looks at the data within the department, paying particular attention to what the data shows about the department's performance and student impact. Works with the next level supervisor to brainstorm changes that can be implemented to improve a program or service that the department provides.
• Cultural Self-Awareness: Examines own beliefs and acknowledges own biases and how they have impacted or may impact the ability to serve students.
• Cultural Competence: Recognizes the need to become knowledgeable about the ways to communicate and support students of other backgrounds. Changes approach to reflect the new learning.
• Equity Mindedness: Learns to view department operations through an equity lens. Be willing to call attention to processes that lead to inequity in serving students. Understands the College's equity goals and how role supports FRCC's ability to achieve those goals.
• Operational Planning: Has an understanding and knowledge of the college's various strategic plans and understands how work supports each of them. Understands the department's expectations to find proactive ways to support the goals of the department.
• Leading from the Middle: Leads from position by not only closely examining responsibilities for the department, but also in bringing forward ideas to your supervisor the college should consider to be more student centered.
• Team Building: Participates in team-building exercises and strives to build positive and collaborative relationships with colleagues both within the department and in other departments within the college.
• Collaboration: Works with colleagues across departments to further student engagement.

Qualifications
Required Education/Training & Work Experience:

• Bachelor's Degree from an accredited institution.
• Three years' experience in event management or client / guest services, or customer experience, creating and directing proactive services.
• Proven ability to supervise, train, and develop staff, including the demonstrated ability to recruit, retain, mentor, and support a diverse staff.
• Experience working with diverse, non-traditional, and traditionally underserved students.
• Demonstrated commitment to diversity, equity, inclusion, and culture, including direct experience working with students to provide inclusive and welcoming activities and experiences.

Preferred Education/Training & Work Experience:

• Strong background in recruiting, advising or new student orientation.
• Knowledge of enrollment best practices.
• Ability to communicate in Spanish

Welcoming. Respectful. Inclusive. Together, we are FRCC.
Benefit-Eligible Employees
Group Health Benefits
If you are an APT, staff, or faculty and are scheduled to work at least 30 hours per week, you are eligible for benefits on the first day you officially begin active employment. FRCC offers a variety of family-friendly benefits designed to support your physical, emotional and financial health, including:

• Medical, dental and vision insurance
• Flexible Spending Accounts for Medical and Dependent Care
• Life, AD&D and Disability Insurance
• Paid Time Off
• Paid Community or School Volunteer Leave
• Leave of Absence Options
• College Invest 529

Additional information regarding benefits can be found at
Retirement
FRCC employees contribute to , which provides retirement and other benefits to employees of more than 500 government agencies and public entities in the state of Colorado. PERA is the 21st largest public pension plan in the United States and is a substitute for Social Security; FRCC employees do not contribute to Social Security. PERA eligible employees are required to contribute a fixed percentage of their salary to the pension. Student employees are not eligible to participate in PERA.
FRCC and the State of Colorado also offer three tax-deferred supplemental investment plans, including 401(k), 403(b) and 457 plans.
Tuition Reimbursement
Education and the success of you and your dependents is a priority at Front Range Community College. We encourage you to develop job skills and abilities which will benefit you as well as our College. Eligible employees, their eligible dependents, and domestic partners may e...