Digital Training Intern - Summer 2024 (Hybrid)

Company Summary Statement
Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve more than 1.3 million customers and have consistently ranked among the best companies for customer service in the United States. LG&E serves 334,000 natural gas and 433,000 electric customers in Louisville and 16 surrounding counties. KU serves 569,000 customers in 77 Kentucky counties and five counties in Virginia. LG&E and KU are major employers and active supporters of the communities they serve. They empower employees, community members and initiatives across their service territory through volunteerism and investments in organizations that support education, sustainability and wellbeing.
Overview
A PPL Intern is a temporarily employed full-time college student in an accredited four-year institution of higher learning, who is offered a work-study program designed to give college students practical work experience in their field of study. This program often helps students determine career interests. Beyond the scope of the actual tasks performed, the student becomes familiar with a corporate environment and gains practical skills and knowledge to supplement their classroom experience. This position is responsible for assisting the IT Training Department to produce training documentation (job aids and videos) for IT and business projects.
Responsibilities

• Become an integral part of project teams to ensure the successful rollout of new technology and major enterprise upgrades. Attend project meetings and work with team members and supervisor to determine project deliverables and timelines
• Create and review training materials as requested by the IT Training team to ensure technical accuracy and to maintain company formatting and technical writing standards.
• Use technology to develop high-quality and innovative training solutions that will promote and support the use of the enterprise and business applications.
• Identified projects include working with project teams for successful implementation of an upgrade to the IT Service Management application, critical upgrade of Oracle eBusiness Suite, new implementations of enterprise GIS and Vegetation Management, upgrade of Lockout Tagout software, training documentation for customized Gas Information Tracking & Traceability application, Windows 10, Office 365, and numerous other mobile applications.
• Conducting training as needed for IT project rollouts;
• Monitoring courses and inactivating client accounts in Learning Management System;
• Interact with business clients and developers to create, edit, and post training documentation on the company's internal website
• Other duties as assigned by management

Qualifications

• Completed freshman year of undergraduate studies with declared major in Business, Education, Information Technology, Communications, Journalism, or another related field.
• Minimum 3.00 GPA.
• Knowledgeable of Microsoft Office, experience in Publisher and Excel preferred.
• Experience with Apple iPhones
• Comfortable speaking in front of groups of people.
• Strong writing skills with attention to detail.
• Ability to work well on teams and excellent interpersonal and communication skills.
• Possess leadership skills.

*LoGaElKeUt*