Digital Product Owner

Career Area:

Business Technologies, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

It’s More Than a Job, it’s a Career - YouTube

Your Work Shapes the World

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure.  Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs.  Join us.

Description

In this role as a Digital Product Owner, you will report to the Senior Manager Digital Products and will be primarily responsible for designing, developing, deploying, and monitoring procurement capabilities to provide business solutions that are globally effective and applicable. As a member of the Digital Supply team, you will need to have a growth mindset, promote continuous improvement, and help build a defect-free culture at Mossville, IL and Beijing, China. We have a fabulous team that does some of the most exciting work at Caterpillar, and we can’t wait for you to join the team!

Job Duties

• Serve as the lead Digital Product Owner enabling the source to contract transformation, including collecting VOB/VOC, business process alignment, functional requirements, business rules, and workflow development are delivering a world-class customer experience based on customer value maximization and waste elimination. The scope includes PROcure Spend Analytics, Projects, and Should Cost Modeling.
• Work directly with a wide range of Caterpillar’s Strategic Procurement & Planning Division (SPPD) team members, enterprise representatives, and suppliers including presenting recommendations to senior divisional leaders.
• Own the quality of designed workflows to ensure successful deployment through training and coaching users to drive adoption. Use analytic tools to identify opportunities for continuous improvement.
• Manages process partner groups or deployment sites through the "delta-dip" process and technology change.
• Recommend areas for proactive service offering improvements.
• Collects and interprets voice of the customer information to direct new and enhanced service offerings.
• Own all aspects of product testing and defect resolution prior to system go live and post go live regression testing
• Own product scorecards and strategic product roadmap for accountable modules
• Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
• Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.
• Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
• Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.

Skill Descriptors

Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.
Level Working Knowledge:
• Analyzes the value of a business and its functions through the value estimation of assets.
• Applies the prerequisites to a project before starting the business analysis process.
• Collaborates with stakeholders, development teams, testing teams, etc., to deliver business solutions.
• Documents the business case to justify the requirements of time and resources of a project.
• Utilizes diverse analysis tools and methodologies to group different business activities based on shared characteristics or similarities.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Extensive Experience:
• Differentiates assumptions, perspectives, and historical frameworks.
• Evaluates past decisions for insights to improve decision-making process.
• Assesses and validates decision options and points and predicts their potential impact.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.
• Uses effective decision-making approaches such as consultative, command, or consensus.
• Ensures that assumptions and received wisdom are objectively analyzed in decisions.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Extensive Experience:
• Reviews others' writing or presentations and provides feedback and coaching.
• Adapts documents and presentations for the intended audience.
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Communicates well downward, upward, and outward.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.
Software Change Request Management: Knowledge of software change request management; ability to manage software product change requests from customers, prospective customers, vendors, and internal staff.
Level Extensive Experience:
• Defines responses for non-standard or unsupported change requests.
• Contributes to the design and development of request process flow and templates.
• Clarifies description, components affected, need, cost estimate, risk, resources, status.
• Manages all aspects of the change request process.
• Researches new tools and techniques for monitoring product efficacy.
Software Problem Management: Knowledge of strategies, practices and tools for resolving software problems; ability to manage software problems in installed software products.
Level Working Knowledge:
• Documents resolution progress and provides feedback to customers.
• Describes issues and consideration for resolving problems involving other products or vendors.
• Works with tracking and resolving common types of problems for a product.
• Describes actions, tools, and procedures for problem reporting, solving, and resolution.
• Cites examples of unusual problems; follows proper notifications and escalation procedures.
Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
Level Extensive Experience:
• Participates in enhancing the sales process and expanding sales opportunities.
• Collects, documents, and maintains product functional requirements; makes recommendations.
• Supports and participates in major installations and customizations.
• Maintains and disseminates information on customer use and experiences.
• Has knowledge of all advanced business features and functions of the product.
• Relates experiences with unusual or non-traditional uses; assesses opportunities and challenges.
User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
Level Extensive Experience:
• Compares and contrasts features and benefits of major acceptance testing frameworks.
• Critiques user acceptance plans for appropriateness and completeness.
• Develops approaches for acceptance testing following legal or contractual agreements.
• Monitors end-users in defining the testing environment and acceptance criteria; explains the importance of being actively involved in test designs and other testing phases.
• Applies user acceptance testing in typical software development scenarios.
• Consults on test strategies, components, processes, plans and approaches during the user acceptance testing process.

Basic Qualifications

• A bachelor’s degree from an accredited college or university.
• 5+ years of procurement/supply chain experience, specifically in spend analytics, cost modeling, and savings tracking.

Top Candidates will also have

• Masters’ degree in business, computer science, information systems, or related disciplines.
• Advance knowledge of Excel, MS PowerPoint, and MS Project.
• Change Management Certification
• Six Sigma Black Belt Certification
• Experience in direct procurement, GIS, or supply chain roles.
• Strong collaboration skills demonstrated through working within the workgroup, across departments, functional roles.

Additional Information

The primary location for this position is Mossville, IL, Beijing, China or Suzhou, China.

Relocation assistance is not available for this position. Any relocation costs incurred would be the responsibility of the selected candidate.

This position may require 10-15% travel.

Employee benefit details

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.

Here you earn more than just a salary because we value your performance.  We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers .

For more information, visit caterpillar.com. To connect with us on social media, visit caterpillar.com/social-media

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Posting Dates:

March 21, 2024 - April 4, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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