Development Operations Coordinator

Benefits:

• Employer Provided Short Term and Long Term Disability
• Employer Provided Norton Identity Theft Protection
• Health Reimbursement Arrangement
• 100% Employer Provided Medical & Dental Insurance
• 401(k)
• Competitive salary
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Wellness resources

Plummer Youth Promise is seeking a highly organized, customer service focused individual to join the team as Development Operations Coordinator. The mission of this new role is to drive efficiency ensuring volunteers and donors understand the impact of their gifts.
Reporting to the Director of Development and Communications, the Coordinator will be responsible for Salesforce management, gift tracking and processing, and stewardship operations. They will collaborate closely with all members of the Development and Communications team.
This is an ideal role for someone with Salesforce experience, solid communication skills, strong attention to detail and organizational and problem-solving skills. The organization is in the middle of a capital campaign with aggressive plans to grow fundraising, communications, and community presence over the next three to five years. This will present the opportunity to develop additional skills and grow into new responsibilities and roles.
WHAT YOU’LL DO
Lead the operations of a six-person fundraising and communications team. You’ll ensure gifts are tracked and stewarded, maintain the department dashboard and reporting suite, and support the Director. This is an ideal role for someone who loves systems and processes and is looking for an opportunity to join a growing team.
OPERATIONS

• Manage the Salesforce database, ensuring accurate activity, gift, and constituent records
• Produce regular and ad-hoc reports and analyses
• Maintain proficiency with database systems and identify and recommend opportunities to improve systems
• Manage team expenses and support the Director with general administration
• Ensure data hygiene maintain integrity and reliability of organizational data
• Create, update, and maintain policies and procedures for team systems including standard operating procedures, naming conventions, campaign hierarchy, etc.

DEVELOPMENT

• Prepare invitation, mail, and email lists
• Support the Grants function with tracking and reporting
• Support additional operational aspects of the External Engagement team as needed
• Prepare for meeting and events, materials, rooms, refreshments, and other logistics

WHAT YOU’LL BRING
COMPETENCIES

• Communication - Shares appropriate information to keep stakeholders informed; understands the differences in individual communication styles; communicates clearly and effectively in writing and in person; adheres to both written and verbal reporting communication policies.
• Initiative - Exhibits strong effort and desire to accomplish what is undertaken; expresses opinions and initiates ideas; takes a task and runs with it; creates program ideas and activities.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; sets goals and objectives.

KNOWLEDGE, SKILLS & ABILITIES

• Strong commitment to our vision and mission
• Salesforce proficiency
• Listening, you listen and process, asking questions to help determine next steps
• Strong organizational and time-management skills, with the ability to prioritize tasks and deadlines
• Highly organized with a meticulous attention to detail
• Collaboration skills, you are committed to a team and working together
• Ability to thrive and adapt in quick-paced environment
• Comfortable working with and learning from data
• Ability to recognize different communication styles and adapt accordingly
• Relevant experience in development, operations, or administration preferred
• This role is hybrid in Salem, MA. There are times that being in the office daily is required, this is not typical.

HOW YOU’LL GROW

• Self-Awareness & Development – Is aware of own strengths and areas of development; values constructive feedback from others; works to overcome limitations; active in professional development.
• Teamwork – Works cooperatively with others, makes efforts to include others on the team and encourages all to participate in discussion; contributes to achieve a common objective; makes decisions that benefit the team; assists others when needed; celebrates wins and losses together.
• Understanding of the Child Welfare System – Appropriate, asset-based interactions with residents and clients; maintain appropriate boundaries; develop knowledgebase of local, state, and national child welfare histories, trends, news, and data; engages program staff in considerate/efficient ways.
• Professional Growth – the organization is in the process of a capital campaign with aggressive plans to grow fundraising, communications, and community presence over the next three to five years. This will present the opportunity to develop additional skills and grow into new responsibilities and roles.

WORKING CONDITIONS & PHYSICAL DEMANDS- IF YOU HAVE SPECIFIC CONCERNS ABOUT THE DEMANDS BELOW, PLEASE DO NOT LET THAT DETER YOU FROM APPLYING. WE ARE HAPPY TO DISCUSS THE CONDITIONS & DEMANDS IN MORE DETAIL

• Ability to ascend and descend narrow stairways
• Ability to lift 30 pounds
• Visual and hearing acuity to perform job related functions
• Valid Massachusetts Driver’s license and reliable transportation
• Local travel required
• This is a hybrid remote/in-the-office role – three days in the Salem office, two remote
• Hours are typically, Monday-Friday 9am-5pm with occasional modifications to accommodate evening and weekend events

Flexible work from home options available.