Address
Form of workDescription:
Provide hardware deployment and basic hardware End User technical support. Primary job function is to provide general maintenance tasks, troubleshoot and repair a range of supported devices/systems and peripheral equipment throughout the organization. This includes installing, diagnosing, repairing, maintaining and upgrading related hardware and software, while ensuring optimal performance.
Top Duties/Skills:
- Provide new hire hardware setup and first-time login training classes
- Basic hardware and imaging troubleshooting on MacBooks and iMac Pros.
- Possibility of providing hands on service for AV support during board room meetings.
Key Accountabilities and Priorities:
• Perform first and second level IT support related activities on incidents and requests on the use of company technologies and services (e.g. desktops/laptops, email, phones, printers, tablets etc.) either remotely or in-person.
• Support basic activities include the maintenance of office infrastructure, wireless network, phones and conference rooms.
• Perform general software and electronic mail support
• Escalate incidents and/or requests to the appropriate resource(s) to ensure timely resolution and customer satisfaction.
• Integrate software/hardware updates and fixes into the environment with a well-controlled approach using risk averse procedures, and a carefully thought out fallback plan.
• Develop and maintain technical documentation where appropriate. Identify office procedures that could be made more efficient through improved process and/or automation.
• Maintain inventory of system assets.
• Respond to hardware problems and issues escalated from the Service Desk.
• Participate in department and business level projects as needed to ensure timely execution of technology initiatives and strategies.
• Ability to multi-task in a fast-paced environment. Perform other duties as requested and/or assigned within area of expertise.
Experience - Required:
• Undergraduate degree (MIS Computer Science a plus) or a minimum of 1-3 years experience in Information Technology setting.
• Ability to work a flexible schedule - Standard weekly hours 8-5pm, but support weekends & off-hours when required, which is not often.
• Demonstrated initiative, self-reliance, and proactive behavior.
• Strong customer focus and service orientation with the ability to work with business users at all levels of the organization.
• Support experience including:
o Operating systems
o Software applications
o Networking technologies and concepts / Wireless networking technologies and products
o Video conferencing technologies
o Hardware installation and maintenance
o Mobile devices
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
