Senior Desktop Support Technician

EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transportation to and from school. Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student’s trips, to and from school, and gives the student access to the educational experience they deserve. Every Trip. Every Day. If you are someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven.

About the Position:

The Senior Desktop Support tech works across a broad range of technologies and with multiple areas of the business to support incidents, problems and requests, alongside the greater team to provide front line support for all of IT through phone and email interactions. Additionally, the senior tech will mentor and train lower-level technicians for continued skill development and ensuring SLAs are met.

Salary Range: $66,000 – $73,000/year, based on experience, + bonus potential

Office Location: North Denver, CO - hybrid

Responsibilities:

• End user support – In person, on the phone or via remote sessions
• Provide onsite tech support to call center office in North Denver, along with HQ office in DTC as needed
• Ensure timely resolution of support tickets to minimize downtime and maintain operational continuity
• Mentor Support Technicians to ensure SLA are met
• Identify trends and make recommendations on service improvements
• Workstations – build, configuration and troubleshooting
• Account creation and removal inventory control – purchasing requests, tracking, decommissioning
• Procedure documentation creation and maintenance
• On-call rotation participation
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements:

• Minimum of 5 years of relevant work experience within a tech support and/or lead role
• Associate's degree in a related field, combination of education and experience, or equivalent work experience
• 1 year of lead or supervisory experience
• Windows OS Administration experience
• Deep understanding with Office applications and installation
• VOIP experience (Phone/software configuration)
• Office 365
• Azure

EverDriven’s Pillars for a Strong Culture:

Transparency is critical to getting to the core of a problem or solution. We talk about business challenges openly as we seek the best solution.

Accountability enables us to own our successes and our mistakes so we can learn from both and apply those learnings to the future.

Collaboration allows for more accurate decisions if informed by pertinent input from others and is the true essence of teamwork.

Execute with urgency by prioritizing our initiatives, executing them well and swiftly.

Integrity is the foundation of the above and all we do. It leads us to operate with the highest level of honor with teammates, clients, and vendors.

If this sounds like a culture or environment you would thrive in, we would love to talk to you about joining our mission-forward, fast-paced, technology-driven team.

Commitment to ESG:
Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.

Commitment to Diversity and Inclusion:

EverDriven is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence.

Commitment to Equal Opportunity:
EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Visit our website and learn more about us at www.EverDriven.com.