Desktop Technician

Main tasks in the following areas:

• Hardware installation and delivery (new computers, monitors, docking stations, accessories, etc.)
• Maintaining loaner laptop pool (clean, wipe and/or reimage/reload)
• User equipment moves within the office (disconnect equipment, relocate and reconnect, retrieval)
• Facilitating user transfers between offices (assist with data copy, backups, equipment transfer process)
• Contact Dell for warranty repairs (Disk, Memory, Batteries)
• Staging and imaging computers (unboxing, setup in staging area, image machines using Client’s process)
• Maintain equipment records in inventory and stock
• Asset management systems
• Windows OS System Image Deployment
• ITSM ticket system experience
• Hardware/ Software troubleshooting and repair skills on:
  • PC’s
  • Laptops
  • Outlook & Microsoft application basic troubleshooting.

Other tasks as directed by the supervisor