Desktop Support Technician

Responsibilities:
- Provide technical support and troubleshooting for desktops, laptops, and software applications
- Install, configure, and maintain computer hardware and software
- Respond to user inquiries and resolve technical issues in a timely manner
- Collaborate with other IT team members to ensure smooth operation of the network and systems
- Document and track all support requests using ticketing system (e.g., ServiceNow)
- Assist with the setup and configuration of new workstations
- Perform software installations, updates, and patches
- Conduct hardware and software inventory management

Skills:
- Strong customer service skills with the ability to communicate technical information to non-technical users
- Analytical mindset with problem-solving abilities
- Knowledge of LAN, TCP/IP, and network protocols
- Experience with ServiceNow or similar ticketing system
- Familiarity with Linux operating systems
- Proficiency in software troubleshooting and resolving technical issues
- Working knowledge of Microsoft Office Suite
- Understanding of firewall concepts and security protocols
- Experience with Jira or other project management tools

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Job Types: Part-time, Contract

Pay: $35.00 - $60.00 per hour

Expected hours: No less than 5 per week

Benefits:

• Paid time off

Schedule:

• 4 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person