Description:
As the Desktop Support Technician, you will act as a model of customer service excellence to all organizational staff members in supporting the Joint Service Provider (JSP) user community and you will interact daily with the customer to ensure productivity and provide resolution to IT issues that the end-users may have with existing desktops, laptops, software installations issues, and other critical needs. The Deskside Support Technician is predicated on analytical and planning experience and using sound judgment, as well as the application of pre-established workflow procedures and instructions to identify research and resolve technical problems. Candidates will support Government personnel in the Pentagon, CPK5, Arlington, and CG1. Tier 2, M-F regular day shift hours. In assuming this position, you will be a critical contributor to meeting the mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
Highlights of Responsibilities:
Provides technical support for system users.
Designs, analyzes, and maintains highly complex enterprise infrastructure environments
Troubleshoots, assesses, and analyzes infrastructure components to resolve reported malfunctions.
Organize training session for staff on the usage of new software/ applications and hardware
Carryout diagnosis and repair of network-related problems
Bring up-to-date and preserve computer inventory and surplus equipment
Make sure desktop computers interconnect seamlessly with various systems
Preserve passwords, data integrity and file system security for the computing environment
Vouch for and implement upgrades on systems to guarantee longevity
Ascertain and repair hardware and network connectivity issues
Support for technical upgrading and maintaining of entire desktop systems
Assist in testing and deployment of new applications and systems
Maintain an excellent level of customer service, ensuring that all customers are treated efficiently and in appropriate manner
Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
Resolve issues by carrying out problem analysis to implement temporary or permanent solutions
Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.
Requirements:
Clearance Required: US Department of Defense (DOD) issued Top Secret clearance with SCI.
Strong customer service orientation.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good written, oral, and interpersonal communication skills.
Ability to conduct research into PC and software issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.
Required Education and Experience:
Required Experience: 5 or more years of professional experience supporting PC hardware and software systems.
Required Education: Bachelors Degree or equivalent, including consideration of vendor certification in the technology being applied such as Microsoft MCP or Novell CNE
Certification: CompTIA Security , HDI Desktop Support Manager or A related certifications relevant to personnel roles/responsibilities
ITILv3 Foundation minimum certification preferred.
PHYSICAL REQUIREMENTS:
This position requires the ability to perform the below essential functions:
Sitting for long periods
Standing for long periods
Ambulate throughout an office
Ambulate between several buildings
Stoop, kneel, crouch, or crawl as required
Repeatedly lift and carry weight up to 50 pounds
Skills:
Desktop, Support, Windows, Troubleshooting, Hardware, Office 365, Desktop Support, Windows 10, Active Directory, Clearance
Top Skills Details:
Desktop,Support,Windows,Troubleshooting,Hardware,Office 365
Additional Skills & Qualifications:
Needs to be self motivated, able to work autonomously, and dependable.
Position is located at COOP just outside of Ft. Belvoir.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.