Desktop Support Technician

SFI is looking for a Desktop Support Technician to work onsite at one of our government clients to provide Tier II IT support.

Must be able to work shifts between 7:00 am-6:00 pm, Monday-Friday

Location: Washington DC, OnSite Daily

Primary Responsibilities:

• Provide advanced Desktop Support troubleshooting for escalated issues.
• Image and reimage PCs, laptops, tablets, and mobile devices.
• Perform staging of devices including OS install, renaming computers, joining Domains, installing software as requested in the ticket, and profiling to cache credentials.
• Resolve Desktop Support issues escalated from the Tier 1 Service Desk
• Create tickets in Service Now and handle Walk-Ins
• Resolve configuration issues and troubleshoot PCs, laptops, mobile devices, and tablet
• Imaging and reimaging of PCs/laptops
• Staging PCs, laptops, tablets, and mobile devices
• Provide break/fix support to Government equipment
• Handle Walk-ins
• Install specialty, supported software not packaged in SCCM
• Move equipment, connect end-user devices, and remove equipment from the network as needed
• Add new accessories to and upgrade existing equipment
• Order parts to repair equipment, as approved by the Government, and perform break/fix on equipment
• Assess and troubleshoot printer issues and forward issues to vendors as needed
• Be the primary interface with vendors where the Government has a maintenance agreement
• Verify and inventory assets
• Thoroughly document troubleshooting, resolution, and escalation information

• At least 2-3 years of relevant experience
• Must be able to work a shift between 7 AM – 6 PM M-F (Eastern Time)
• Proficient with Microsoft Windows, Active Directory
• Ability to quickly diagnose and troubleshoot issues with customer equipment
• Ability to install hardware components and peripherals
• Candidates must be able to pass a US Public Trust background check for badging and to access client systems.

Desired Skills & Qualifications:

• Ability to interact at all levels of management internally, and with customers and suppliers
• Superior communication skills, both verbal and written
• Excellent follow-through
• Professional appearance
• Takes initiative and doesn’t need constant instruction
• Must be able to multi-task and manage time among clients
• Flexibility and ability to bounce between projects quickly

Additional Information:

• To meet the clearance requirements for this opportunity, candidates must be authorized to work in the United States.
• All candidates will be subject to a complete background check to include, but are not limited to Criminal History, Education Verification, Professional Certification Verification, Verification of Previous Employment, and Credit History.
• Public Trust background investigations can take approximately four to eight weeks and require fingerprinting.

Other Information:

• The salary for this position is $40,000 - $50,000 annually
• For information on SFI's benefits please visit http://www.spatialfront.com/pages/career.html
• This is a full-time W2 position.
• Please no agencies, third parties, or corp-to-corp.
• Spatial Front Inc. is an Equal-opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
• Spatial Front Inc. participates in E-Verify.