Desktop Support Technician

Job Description

• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers and telecommunications equipment.
• Install and support PC, laptop, tablet and mobile hardware and some software.
• Customer Service Skills
• Analyze and make recommendations for hardware and software standardization.
• Understand the basics of Active Directory and network groups.
• Assist with network issues – switch/routers.
• Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.
• Microsoft Office skills
• Blue Zone, MacAfee, Intune skills preferred.
• Windows 10

Job Type: Contract

Salary: $28.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Customer support: 1 year (Preferred)
• iOS: 1 year (Preferred)
• Windows: 1 year (Preferred)

Ability to Commute:

• Cranston, RI 02920 (Required)

Ability to Relocate:

• Cranston, RI 02920: Relocate before starting work (Required)

Work Location: In person