Desktop Support Technician - Ri - 1044

Our Providence RI client is looking for a Desktop Support Technician to assist on-site with the day-to-day support and maintenance of their infrastructure. This full-time role will report to the IT Support & Operations Manager and play a crucial role in the upkeep of company systems and staff productivity.
This role is open to US Citizens and Permanent Residents. No agencies please.
Essential Duties & Responsibilities:

• Ensure proper operation of end user hardware and software so that end users can accomplish business tasks.
• Receive, prioritize, document and actively resolve end user requests and escalate incidents when appropriate.
• Monitor, assess, respond to and update tickets in the Footprints ticketing system.
• Resolve incidents using diagnostic tools, as well as independent troubleshooting and research.
• Assist with coordination of the purchase, installation and implementation of office automation hardware and software according to department standards and procedures.
• Coordinate installations with the Automation Support, Software and Telecommunications and Facilities staff as necessary.
• Maintain software and hardware registration and inventory to provide upgrades and meet other departments' requests for information.
• Prepare reports and quantitatively report results of office automation activities.
• Participate in project-based activities, outside of support responsibilities.
• Travel to remote office locations as necessary.

Education:

• Minimum one year certificate from college or technical school. Bachelor's Degree (BS) in a related field preferred. Additional appropriate experience or training may be considered in lieu of a degree.

Experience:

• 3 or more years of related Desktop Support experience and/or training; or equivalent combination of education and experience.

Skills & Knowledge:

• Demonstrated knowledge in the use of, configuring, and support of Windows client operations systems, as well as exposure to common non-windows devices (i.e. iPhones, Chromebooks, tablets).
• Demonstrated knowledge in basic networking and security concepts.
• Strong customer service and interpersonal skills, especially the ability to listen and understand the issue being described.
• Strong communication skills, both written and verbal, including the ability to communicate complex technical subjects to non-technical users of automation tools.
• Demonstrated knowledge in the use of configuring, and support of, standard desktop applications, including, but not limited to: Microsoft Office 365 Suite, SharePoint, Web browsers, Citrix.
• Demonstrated ability and willingness to independently learn and apply new technology.
• Occasional need to position oneself to reach small spaces to work on equipment and the ability to lift/move up to 40 pounds.

For more information or to apply please contact justin@compass-sys.com