Desktop Support Technician

Key Responsibilities:

• Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority, and nature.
• Configure, deploy, maintain, troubleshoot, and support computer workstations, laptops, printers, and telecommunications equipment.
• Install and support PC, laptop, tablet, and mobile hardware, along with some software.
• Demonstrate exceptional customer service skills in all interactions with users, providing timely and effective support.
• Analyze current hardware and software setups and make recommendations for standardization to improve efficiency and productivity.
• Possess a basic understanding of Active Directory and network groups.
• Assist with network issues, including switch/router troubleshooting.
• Document procedures, standards, best practices, configurations, settings, installation sequences, and back-out instructions to ensure consistency and reliability.
• Collaborate effectively with team members and independently as needed.
• Proficiency in Microsoft Office suite.
• Preferred skills in Blue Zone, MacAfee, and InTune.
• Experience with Windows 10.
• Maintain an up-to-date knowledge of emerging technologies and industry trends to support continuous improvement in IT systems and services.

Job Type: Contract

Salary: Up to $30.00 per hour

Expected hours: 35 per week

Schedule:

• 8 hour shift

Work Location: In person