Desktop Support Technician

Desktop Support Technician 

Pay Rate:  $20.00/HR W2 (Increase to $23/hour upon hire)

Hours:  Full time, M-F, 8am-5pm, some OT, no on-call

Location:  Salem, VA 24153

Duration: Contract-t0-Hire

Description: 

• Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. 
• Documents, maintains, upgrades, or replaces hardware and software systems. 
• Supports and maintains user account information including rights, security, and systems groups. 
• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. 
• Network connection issues, track network connections back to network switches. 
• Escalates problems and issues to a higher level of support if unable to resolve.
• Support end users with the best solutions.
• Respond and update trouble tickets in ServiceNow.  

Skills:

• 3+ years Hardware Break-Fix, Installing
• Professional with great customer service
• Experience supporting mobile data plans, mobile networks, and devices is a plus.
• Comfortability providing hands & feet support for Server and Network is a plus.
• Must be able stay focused, working independently 
• Time management
• A+ Certification is nice to have