Address
Form of workJob Description
Title: Deskside Support Role / Tech 2 role
Location: 1501 Roanoke Boulevard, Salem VA 24153
Duration: 5 months (Temp to Hire)
Pay Rate: $23.50/hr
Work hours - M-F 8 am-5 PM.
Day-to-Day responsibilities:
Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call. A+ certification is a plus, experience a minimum of 3 years."
Job Description:
- Candidates should have 3-6 years' experience supporting PC Hardware and software. Comfortability providing hands & feet support for Server and Network is a plus. Experience supporting mobile data plans, mobile networks, and devices is a plus. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, maintains, upgrades, or replaces hardware and software systems. Supports and maintains user account information including rights, security, and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Network connection issues, track network connections back to network switches.
- Escalates problems and issues to a higher level of support if unable to resolve. Represents CompuCom in a professional and businesslike manner and communicates effectively with customers and associates.
- Interacts with customers, responding to routine technical questions or request for information.
