Desktop Support Technician

Desktop Support Technician

Contract - To-Hire

• Windows : XP- 7-8-10- MS Office Suite
• Office 365 support
• Responsible for hardware and software upgrades and troubleshooting.
• Active Directory, Exchange, ISS, User Connectivity to Server
• Resolved issues with customers such as VPN access, Microsoft Outlook Exchange, Password Resets,
• Troubleshoot Software and Hardware Issues with Remote users
• Perform installs, moves, adds and changes
• Hardware, software, and networking troubleshooting and repair.
• Diagnosing and repairing Windows desktop and laptop.
• Break Fix – Component level PC peripherals repair and troubleshooting.
• Testing systems to make sure that they are working properly
• Basic TCP/IP Skills. Network Topography proficient.
• Educated many new users of comp u term systems and software.
• Repaired software and hardware computer and net issues
• Assist the existing onsite support team with hardware break-fix, asset management, receiving, and imaging activities at a client site.
• The purpose is to enable the team to double their daily output for this short period.
• Daily tasks will include asset coordination, securely wiping hard drives, and applying standard OS images.
• Also, will be repairing/refurbishing Dell laptops and updating inventory records.
• This person needs to have at least 5 years of experience supporting laptop and desktop hardware.
• A+ certification is preferred but not required.
• Accuracy & attention to detail
• Good troubleshooting ability