Desktop Support Technician Ll

Desktop Support Technician ll

Contract to Hire

Mountain View, CA

$40 - $43/hour

Option 1 Staffing is actively seeking a Desktop Support Technician ll for a TOP 6 community hospital in the nation! As the Desktop Support Tech ll you work alongside the Service Desk and Desktop Engineering teams with hardware, software, and other services to deliver technology infrastructure services to their esteemed community. This role yields candidates an excellent opportunity to contribute in a team environment and develop a clear understanding of the intersection between business and technology, while also progressing their cloud skills.

Responsibilities:

• Owning escalated L2/3 tickets and requests as well as setting clear and realistic expectations with employees to contribute to a culture of operational excellence.
• Providing advice and training for users as it relates to incidents and requests.
• Develop and maintain working knowledge of existing services and processes.

Qualifications:

• Proven expertise in at least three of the following: Active Directory, 0365, Windows Desktop, ServiceNow ticketing system Exchange/Outlook
• Experience providing VP Support
• Printer Support/maintenance
• Bachelor's degree preferred
• 3-5 years of desktop experience
• Healthcare experience is highly preferred
• Strong oral and written communication skills; able to work autonomously and provide proactive communication and daily updates to customers
• Strong analytical skills

If this opportunity piques your interest, submit your resume and we’ll dive into the details with you!

Option 1 Staffing is an award-winning, statewide, recognized leader in staffing and recruiting, specializing in placing the highest caliber of Non-Clinical Healthcare, Information Technology, Supply Chain, Administrative/Office, and Accounting/Finance professionals in contract and direct-hire opportunities. We work with top and emerging companies in the Technology and Healthcare industry.

We Offer:

• Excellent opportunity to work for an outstanding, large, and growing company!
• Renown Healthcare Organization - Huge career growth potential!
• Awesome Benefits!
• Excellent salary!
• Medical Insurance
• 401K

“Best of Staffing Award”

Best of Staffing Award is the only award in the U.S. that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners make up less than 2% of all staffing agencies in North America.

“Top Performer Award”

Top Performer Award by Workforce Logiq highlights high-performing staffing companies who are chosen based on a variety of criteria critical to our clients’ satisfaction, including customers serviced, cycle time, submittals per requisition, percentage of submittals hired, program compliance, fill ratio, and more.

Member American Staffing Association Since 1991.