The salary range for this role is $ 24.50- $28.50. This range is only applicable for jobs to be performed in California. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales and or revenue-based metrics. This range may be modified in the future.
- Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users.
- Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.
- Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.
- Follow up with customers to ensure their technology needs are being met and issues are resolved.
- Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.
- Provide desktop/laptop break/fix/maintenance support.
- Provide support to growing mobility platforms (iOS, Android, MacOS and Windows based platforms)
- Document incidents, problems and requests in the company ticketing system (ServiceNow).
- Ensures detailed work notes are documented with every ServiceNow ticket.
- Escalate critical incidents to Management as needed.
- Perform regular stock room audits to assist the IT Asset Management team
- Day-to-day-operational activities associated with shipping and receiving of IT hardware.
- Work independently while simultaneously being a collaborative team member striving for team success.
- Follow standard operating procedures around process and documentation.
- Minimal travel required
Required:
- Associates degree: proven industry experience will be acceptable in lieu of degree
- 2-3 years of experience in IT Desktop Support with a focus on end user facing services
- A+ Certification highly desirable
- Experience with Windows 10
- Knowledgeable in Microsoft Office Applications
- Working knowledge with Help Desk ticketing systems such as ServiceNow
Preferred:
- Hands on experience with Adobe Acrobat or Foxit, VPN Clients, TeamViewer
- Troubleshoot and installation of Laptops/PC, printers, and copiers
- Experience working with Active Directory
- Basic Networking (TCP/IP)
- Cisco Phones and Soft Phones
- Microsoft MCP (Microsoft Certifications)
- #LI-INOFFICE#LI-EG1
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.