Desktop Support Technician

At Swift Chip, our mission to 'Take The SH Out Of IT' is more than a slogan- it’s a promise and it begins with our people. Led by a Certified Ethical Hacker who trains FBI, CIA, and Army Intelligence officers for the SANS Institute, we’re setting cybersecurity standards high. Aligning with a National Defense-Grade Cybersecurity framework and running our business on the Entrepreneurial Operating System underscore our commitment to excellence. We’re looking for people with the potential to grow into a rockstar to join us and be part of a team that not only values innovation but drives it.

Core Values That Define Us:

• We 1st Mindset: Putting the team and client needs first.
• Character Counts: Integrity and honesty in all we do.
• A Job Well Done: Excellence is our benchmark.
• Persevering: Winners never quit and quitters never win.
• Lifelong Learners: Ever growing, ever evolving.

About You:

While you're totally comfortable speaking geek, you can also translate tech into plain English and make connections that matter. Got a home lab or a tech project you’re working on just for kicks? Tell us all about it.

You understand the importance of blending technical expertise and curiosity with strong customer service skills, ensuring technology serves people, not the other way around.

Your Role:

As a key member of our IT support team and an ambassador of Swift Chip, your role extends beyond technical support. You will:

• Build trusting relationships as a primary onsite technical contact while working both independently and collaboratively with our team to craft strategic solutions.
• Ably work in a hybrid remote role but willing to travel with a reliable vehicle to clients in the Los Angeles County area.
• Deploy, manage, and optimize hardware, software, and other networking related technology.
• Develop knowledge of solutions that align with both immediate and long-term client goals.
• Be responsible for timely and accurate documentation and knowledge transfer.
• Embrace the Swift Chip mission, enhancing IT reliability and effectiveness.
• Effectively escalate issues and take ownership of solving problems.
• Educate clients on IT best practices and Swift Chip solutions.
• Achieve high levels of customer satisfaction ratings.

We’re Seeking:

• 3+ years in customer service and IT support, preferably with a MSP or consulting background.
• Exceptional problem-solving and communication skills, both verbal and written.
• Both Windows and Mac experience required with Linux knowledge being a plus.
• Extensive experience with Microsoft Office 365 deployments is required.
• Experience with Azure, Virtualization, and remote access is a plus.
• Ability to configure routers and switches from scratch is a plus.
• A cybersecurity enthusiast committed to ongoing learning.
• Experience with a PSA preferred. We Use Connectwise.
• Google Workspace administration knowledge is a plus.
• Live versions of Microsoft Server experience a plus.

Why Swift Chip?

Join a team that values your contributions and focuses on your growth. Enjoy competitive pay, comprehensive benefits, and a unique culture committed to making a real difference. Our partnership with the Eden Reforestation Projects is just one way we give back, with a goal to plant over 10,000 trees in 2024.

Become Part of Our Mission

Help us transform IT from a headache to a strategic asset. At Swift Chip, you're not just joining a company; you're joining a movement. Ready to "Take The SH Out Of IT"? Apply now and grow with us.

CERTIFICATES, LICENSES, REGISTRATIONS

This position requires local travel, so a reliable vehicle with proof of insurance and a valid driver’s license are required. Additionally, you must be authorized to work in the U.S and pass a background check.

PHYSICAL DEMANDS

Employees regularly lift/move up to 25 pounds and occasionally lift/move up to 50 pounds.

If you think you’re a great fit, please respond with your cover letter and resume. Principals only. Recruiters and unsolicited offers, please do not contact us. No calls, please.

Job Type: Full-time

Pay: $70,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Compensation package:

• Bonus opportunities
• Commission pay
• Overtime pay

Experience level:

• 3 years

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

Application Question(s):

• Do you have Managed Services experience? If so, how many years?
• Which of our core values resonates with you most?

Education:

• Bachelor's (Preferred)

Experience:

• Computer networking: 3 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Los Angeles, CA: Relocate before starting work (Required)

Willingness to travel:

• 50% (Required)

Work Location: On the road