Desktop Support Technician

Job Duties:

• Works in cooperation and under supervision with the Information Technology team. Serves as the initial contact in the department for end user engagement and triage relating to IT needs. Escalates appropriately and as necessary.
• Will support and maintain organizational computer systems and hardware. Will work closely with end users to set up workstations, troubleshoot problems and evaluate requests.
• Performs preventative maintenance on systems to ensure appropriate functionality and system integrity; may include hardware and software maintenance as needed.
• Uses effective communication with staff, vendors, other clients to diagnose issues and coordinate resolution.

Location: Waterford, MI

Openings available for Full-time and Part-time positions

Job Requirements & Qualifications:

• Associate degree or equivalent experience in computer science or computer centered discipline
• Familiarity with computer hardware and peripheral equipment including laptops, desktop computers, printers
• Comfortable using Microsoft Office suite products
• Communicates effectively, works independently, takes initiative, and possesses time management skills
• Working in a clinical environment, awareness of OSHA bloodborne pathogens and HIPAA
• Other duties as assigned

Job Type:

• Non-exempt, hourly positions

• Full-time, Part-time

Who We Are:

MSU Health Care Laboratories is a value-based, state-of-the-art clinical laboratory on a mission to elevate the lab space through compliance, high ethics, innovation and a best in class client experience. MSU Health Care Laboratories incorporate the latest technology and methods to provide comprehensive diagnostics including toxicology testing, pathogen detection, blood testing and Pharmacogenomics (PGx) testing.

Expected Use and Disclosure of Protected Health Information:

Employees in this position are expected to have access to protected health information and other confidential business information from throughout the organization as is needed to fulfill their responsibilities in evaluating and reducing risk to the organization. No protected health information will be disclosed outside the organization unless specifically required by state or federal law. *This document is intended to describe the general nature and level of work performed and the requirements of the position. It is not intended to serve as an exhaustive list of all duties, skills and responsibilities of personnel so classified; nor is it intended to limit the right of any leader to assign or direct employees under his/her direction.