Desktop Support Technician

```Duties```
We are seeking a skilled Desktop Support Technician to join our team. In this role, you will be responsible for providing technical support and troubleshooting assistance to end-users. Your primary focus will be on resolving hardware and software issues, ensuring the smooth operation of computer systems, and maintaining a high level of customer satisfaction.

Responsibilities:
- Provide Desktop Support to end-users, including troubleshooting hardware and software issues
- Install, configure, and maintain computer systems and peripherals
- Set up and troubleshoot network connectivity, including VPN and LAN connections
- Assist with the installation and configuration of software applications
- Perform routine maintenance tasks, such as system updates and virus scans
- Collaborate with other IT team members to resolve complex technical issues
- Document all support activities and resolutions in a timely manner
- Provide excellent customer service by effectively communicating technical solutions to non-technical users

```Skills```
To excel in this role, you should have a strong technical background and excellent problem-solving skills. You should also possess exceptional communication skills to effectively interact with end-users.

Required Skills:
- Proven experience in Desktop Support or a similar role
- Proficiency in Windows operating systems (Windows 7, 8, 10)
- Strong knowledge of computer hardware components and troubleshooting techniques
- Ability to analyze and resolve technical issues independently or with minimal supervision
- Excellent customer service skills with the ability to communicate technical solutions clearly to non-technical users
- Familiarity with Mac OS is a plus
- Basic understanding of networking concepts, including LAN connectivity and Active Directory

If you are a dedicated professional who enjoys helping others with their technical needs, we would love to hear from you. Apply today to join our team as a Desktop Support Technician!

Job Type: Full-time

Salary: $20.00 - $25.00 per hour

Expected hours: 8 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Morning shift

Experience:

• Desktop support: 4 years (Required)

Work Location: In person