Desktop Support Engineer - Remote

As a Desktop Support Engineer, you should provide support and technical assistance regarding any hardware and software issue. You should also possess a lot of knowledge and experience to troubleshoot problems and errors. You should be quick to respond to these computer issues. You should be well aware of the technical difficulties and how to resolve them in the best possible way.

You should have proficient knowledge to provide technical assistance to our clients and good communication skills. You should also have the ability to upgrade, install and troubleshoot software related issues.

Responsibilities
Guide customers to download applications and use computer peripherals devices.

Provide technical assistance to the clients regarding any operating system issues.

Communicate with the clients to dig into the real problem. Conduct screenshare sessions if required

Personalize new applications regarding client issues.

Ensure all the desktop computer systems are working properly.

Refer unresolved issues to the higher officials such as Technical Support Manager and provide useful suggestions.

Maintain and update the record of issues and take measures to prevent those issues in the future.

Make report of the customer queries

Troubleshoot any problems regarding software and hardware computer support.

Requirements
Bachelor's degree in Computer Science, Information Technology or relevant field.

Proven experience of working as a Desktop Support Engineer, Technical Support Specialist, or a related role.

Exceptional knowledge of working with Windows/ Linux and Mac OS systems.

Proficient knowledge of computer systems and their peripherals such as a printer, scanner, etc.

Experience with various network connections addressing.

Excellent communication and interpersonal skills.

Ensure customer satisfaction by providing the best solutions to their queries.

Proficient knowledge of antivirus software.