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Form of workCurrent Emanate Health Employees - Please log into your Workday account to apply
Everyone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the work you do at Emanate Health affects lives. When you join Emanate Health, you become part of a team that works together to strengthen our communities and grow as individuals.
On Glassdoor's list of "Best Places to Work" in 2021, Emanate Health was named the #1 ranked health care system in the United States, and the #19 ranked company in the country.
The position's primary responsibility is to provide high quality customer focused service and support to the user community at Emanate Health. In this position you will design, install, and provide support, at multiple locations. The position also assists with infrastructure support tasks, performing incident / problem management, leading and contributing to projects, and working with other IT members of the group to implement or upgrade platforms as required.
Job Requirements
a. Minimum Education Requirement :
Bachelor's Degree, in any discipline, or comparable years of experience.
b. Minimum Experience Requirement :
Minimum six years' experience in a client-focused customer-oriented service and support/technical role. Excellent written and verbal communication skills and the ability to easily connect with all types of people, with a keen eye for detail and multi-tasking. Ability to address and communicate in a customer friendly manner in all interactions with team members and users/clients. Ability to read and write correspondence and reports, as well as the ability to effectively and respectfully present information to customers, clients, employees, and vendors. Excellent verbal, non-verbal and written communication with end users. Ability to translate technical information into a manner that end users can understand. Ability to understand computing numbers (megabytes, gigabytes, binary numbers). Ability to define problems, collect data, establish facts, and draw conclusions, using deductive reasoning to identify problems and offer solutions. Ability to manage many short-term tasks and long-term projects concurrently, escalating to senior engineering team as necessary. Expert-level knowledge of Microsoft Desktop Operating systems, as well as supporting Microsoft Office software and packaging platforms. Proficient-level knowledge of network fundamentals (IP, gateway, DNS, routing), Exchange ActiveSync, IOS, various email systems & protocols (Exchange, IMAP). Proficient-level knowledge with virtualization technology is helpful (VMWare, Citrix, HyperV). Very good working knowledge of Active Directory. Ability to multi-task in a challenging and fast-paced environment with a sense of urgency. Passionate about providing outstanding customer service / experience. Must be able to work well independently and in a team environment.
c. Minimum License Requirement:
IT Certifications a Plus (Microsoft, Apple, MCSE).
Delivering world-class health care one patient at a time.
Pay Range:
$26.83 - $38.37
Everyone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the work you do at Emanate Health affects lives. When you join Emanate Health, you become part of a team that works together to strengthen our communities and grow as individuals.
On Glassdoor's list of "Best Places to Work" in 2021, Emanate Health was named the #1 ranked health care system in the United States, and the #19 ranked company in the country.
The position's primary responsibility is to provide high quality customer focused service and support to the user community at Emanate Health. In this position you will design, install, and provide support, at multiple locations. The position also assists with infrastructure support tasks, performing incident / problem management, leading and contributing to projects, and working with other IT members of the group to implement or upgrade platforms as required.
Job Requirements
a. Minimum Education Requirement :
Bachelor's Degree, in any discipline, or comparable years of experience.
b. Minimum Experience Requirement :
Minimum six years' experience in a client-focused customer-oriented service and support/technical role. Excellent written and verbal communication skills and the ability to easily connect with all types of people, with a keen eye for detail and multi-tasking. Ability to address and communicate in a customer friendly manner in all interactions with team members and users/clients. Ability to read and write correspondence and reports, as well as the ability to effectively and respectfully present information to customers, clients, employees, and vendors. Excellent verbal, non-verbal and written communication with end users. Ability to translate technical information into a manner that end users can understand. Ability to understand computing numbers (megabytes, gigabytes, binary numbers). Ability to define problems, collect data, establish facts, and draw conclusions, using deductive reasoning to identify problems and offer solutions. Ability to manage many short-term tasks and long-term projects concurrently, escalating to senior engineering team as necessary. Expert-level knowledge of Microsoft Desktop Operating systems, as well as supporting Microsoft Office software and packaging platforms. Proficient-level knowledge of network fundamentals (IP, gateway, DNS, routing), Exchange ActiveSync, IOS, various email systems & protocols (Exchange, IMAP). Proficient-level knowledge with virtualization technology is helpful (VMWare, Citrix, HyperV). Very good working knowledge of Active Directory. Ability to multi-task in a challenging and fast-paced environment with a sense of urgency. Passionate about providing outstanding customer service / experience. Must be able to work well independently and in a team environment.
c. Minimum License Requirement:
IT Certifications a Plus (Microsoft, Apple, MCSE).
Delivering world-class health care one patient at a time.
Pay Range:
$26.83 - $38.37
