Desert Radiology | Call Center | Scheduling Coordinator| Full Time | 14601

PRACTICE OVERVIEW
Desert Radiology is committed to serving patients with prompt, quality healthcare. Founded in 1966, Desert Radiology has grown with the Southern Nevada community to become the area’s chief resource for the highest quality diagnostic care. Our staff of radiologists, technical and support teammates promote a reassuring environment that relieves concerns and results in the best possible experience for our patients. Desert Radiology works closely with local area hospitals to deliver leading-edge diagnostic and interventional imaging. We are proud to partner with numerous Nevada hospitals. It is the combination of compassion, expertise and a commitment to providing the latest imaging technology that makes Desert Radiology the premier choice for outpatient imaging procedures.

POSITION SUMMARY
Desert Radiology in Las Vegas, Nevada is seeking a Scheduling Coordinator that will schedule patient appointments efficiently and professionally.

POSITION DUTIES AND RESPONSIBILITIES

• Receives incoming requests (via telephone, fax, internet, or internal call list) to schedule patient exams.
• Accurately schedules patient exams to comply with restrictions of modality/facility resources (time, technologists, physician, etc.) and the needs of the patient and referring physician.
• Works efficiently with department personnel to expedite patient flow by processing orders promptly. Communicates effectively when emergency or “add-on” exams occur.
• Inputs and/or verifies information in radiology information system (RIS) to ensure accuracy and/or receipt of the patient, referring physician, insurance, and exam data.
• Advises referring physician’s office and/or patient of any pre-exam requirements. Ensures that a high level of customer service and telephone etiquette is maintained when interacting with referring physicians’ offices and/or patients.
• Assists in training other staff regarding scheduling procedures.
• Identifies scheduling-related issues. Communicates appropriately to the PCC Supervisor regarding these and/or other departmental issues.

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE

This position calls for a highly organized individual as their role will require self-direction, flexibility, and a capacity to give and receive feedback graciously. The Scheduling Coordinator should possess the following professional qualifications and personal attributes:

• Knowledge of scheduling procedures, paperwork processing requirements, and various insurance coverages
• Knowledge of medical terminology
• Knowledge of scheduling software
• Knowledge of and experience in using office equipment including telephone, fax, computer and photocopier
• Knowledge of and experience in using radiology-related computer systems (RIS)
• Knowledge of customer service concepts and techniques
• Ability to schedule approximately 100 - 120 exams per day
• Ability to pay close attention to detail for extended periods of time
• Ability to apply good judgment and problem-solving skills
• Ability to communicate clearly in person and on the telephone
• Ability to use interpersonal skills to effectively interact with physicians, other facility staff, patients and families when providing instructions or responding to questions or exchanging patient-related information
• Ability to organize and prioritize tasks effectively
• Ability to read, understand and follow oral and written instructions
• Ability to file correctly by alphabetic or numeric system
• Ability to maintain confidentiality of patient record information
• Strong customer service skills and the ability to keyboard proficiently
• Knowledge of medical terminology

PHYSICAL AND MENTAL DEMANDS
Position requires sitting for six to seven hours per day; eye-hand coordination and finger dexterity; occasional stooping, bending or stretching when looking for files; ability to view computer screens for long periods and hear within normal range. Position may be stressful at times due to workload and/or dealing with difficult patients.

The hourly range for this position is $16.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. In addition to this range, Radiology Partners offers competitive total rewards packages, which include possible incentive and productivity programs, health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Radiology Partners is an equal-opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.

Radiology Partners participates in E-verify.

Job Type: Full-time

Pay: $16.00 - $16.01 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Outpatient

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Las Vegas, NV 89106: Relocate before starting work (Required)

Work Location: In person