Department Secretary - Care Management (Entry-Level)

Team Responsibilities

• Establishes and maintains effective interpersonal skills within the case management team.
• Assists the full-time Case Management administrative assistant as needed and provides coverage in her absence.
• Answers phone in a polite, friendly, respectful manner.
• Relay faxes and phones calls to the appropriate party in a timely manner.
• Scans documents into the medical record.
• Uses appropriate communication and negotiation skills in interactions with others.
• Addresses conflicts as soon as possible with immediately involved parties, if unable to resolve uses
  appropriate channels.
• Provides general support for team responsibilities encompassing maintenance of a safe
  environment, resolution skills, cooperation, commitment, and appropriate utilization of resources

Navigation Responsibilities

• Utilizes computer information system according to established standard for case management unit.
  either prior to or within 24-72 hours after discharge from ED/Inpatient setting.
• Provides screening interviews appropriate linkages, referrals, coordination and follow-up for identified patients
• Completes documentation for navigation and discharge appointments.
• Coordinates appointments and transportation.
• Meets with patients to educate and discuss post discharge appointments.
• Works with Case Manager to link patients to agencies that provide transportation, translation services, financial support, and other needed services.
• Collaborates with multi-disciplinary team, including clinical and non-clinical and works with team members to provide proactive outreach and support to patients

Clerical Responsibilities

• Orders supplies and equipment and arranges for repair and replacement of equipment as needed. Maintains and keeps current files and bulletin/communication boards.
• Takes meeting minutes as needed

OTHER FUNCTIONS

• Maintains knowledge and skills through self-development and participation in department in services and staff meeting on a regular basis.
• Identifies learning needs through self/peer/manger evaluation and pursues education support to meet identified needs.
• Participates in annual mandated programs

Education & Experience

• Bachelor’s Degree preferred
• High School Graduate
• Medical Terminology preferred

Skills and Abilities

• Ability to prioritize effectively
• Ability to communicate effectively, verbally and in writing with other case management personnel, patients, physicians and the public.
• Ability to do basic math.
• Good organizational skills.
• Basic computer literacy

Salary Range
The expected base rate for this Glens Falls, New York, United States-based position is $17.25 to $24.00 per hour. Exact rate is determined on a case-by-case basis commensurate with experience level, as well as education and certifications pertaining to each position which may be above the listed job requirements.
Benefits
Glens Falls Hospital is committed to providing our people with valuable and competitive benefits offerings, as it is a core part of providing a strong overall employee experience. A summary of these offerings, which are available to active, full-time and part-time employees who work at least 30 hours per week, can be found here.