Department Head - Retail - Santa Rosa

Summary: The Department Head (DH) is a Values based leader that provides daily customer service to the external and internal customer.  The Department Head works alongside Team Member and sets the pace. The DH is responsible for, training, mentoring, and coaching, providing daily support to Team Members.  The DH is proficient in product knowledge, SOPs processes, policies, safety, and service. The DH is responsible for supporting the daily workflow with successful execution of departmental deliverables, priorities, and activities. Leading by example and connecting with their team, the DH is readily available and present on the sales floor/in the department. The DH assists with other tasks and projects as assigned. 

Essential Duties and Responsibilities:            

Sales, Inventory and Customer Service

• Connect and communicate with TMs daily through daily walks, being present on the floor, working alongside TMs to model behavior and setting the customer service standard for the department

• Responsible for constant maintenance and keeping the set integrity of assigned department

• Constantly looking for process improvements within department and store, sharing information and ideas for improvement with manager 

• Ongoing product knowledge of all departments within the store to assist Team Members and customers daily

• Coordinate and oversee the response to a 214, troubleshoot the area that needs assistance and oversee the area through the rush period

Team Member Training & Development

• Train Team Members with product knowledge and technical skills to better serve the customer

• Coach TMs through a Values based professional and respectful manner, proving ‘in the moment’ feedback

• Recognition and documentation for excellent Team Member performance  

• Foundational level leadership skills with the ability to problem solve with solution-based thinking, making recommendations to supervisor

• Responsible for New Hire Orientation, Safety Walk and all paperwork associated with a new hire

Daily Operations

• Responsible for the daily operations of the department, including daily schedule maintenance, back up for call outs, assist in peak hours/rushes to alleviate lines and move customer traffic throughout the store  

• Responsible for the appearance of the store and assigned departments:

  • Facing, overhead storage safety, proper overstock labels, updated bin stickers, profit strips, cleanliness, endcaps full and faced, signs posted and current

• Responsible for worklists for Team Members within that department and their daily workflow

• Create, manage, and update break and lunch schedule for department, managing the break workflow for the department

• Shadow store candidate interviews to gain knowledge on the process

Safety & Compliance

• Responsible for promoting department safety, and continuous improvement of safety culture through Team Member interactions

• Responsible for Hazmat knowledge and procedures as they pertain to store and location

Education and/Experience:                                            

• High school diploma or GED

• 1-2 years in a retail environment

Knowledge Skill and Abilities:

• Proficiency with Microsoft Office (Outlook, Word, Excel)

• Basic knowledge of D365 with the ability to learn system

• Ability to multi-task and work alongside Team Members, coaching and training in the moment

• Detail oriented, organizational, and problem-solving skills

• Ability to take a partner and follow through issues to resolution

• Foundational organization, leadership, customer service and communication skills with the drive to consistently build upon these skills

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Ability to read, write and comprehend instructions and correspondence.  Ability to effectively present information to customers, clients, and other Team Members of the organization.

Reasoning Ability: Ability to apply common sense understanding to carry out written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Work Location/Physical Demands:

Work location is within one of Friedman’s Home Improvement retail locations.  Travel between retail stores, distribution center and headquarters may be occasionally required.  Hours are to meet the needs of the retail business and typically vary from 4:00am-9:00pm, Sunday through Saturday with occasional variations as needed. 

What’s in Friedman’s toolbox for Team Members:

• Medical, Dental and Vision bundled benefit plans
• Employee discount on all merchandise
• Store bonus eligibility
• Team Member of the Quarter opportunities
• Tuition reimbursement to further career path
• 401(k) match 

This is a non-exempt position located at Friedman’s Home Improvement Santa Rosa, CA retail store. Hours are retail need based from Sunday – Saturday.

Friedman’s Home Improvement is proud to be an Equal Opportunity Employer, committed to a diverse and inclusive work environment. Friedman’s Home Improvement will consider for employment qualified applicants with criminal convictions in a manner consistent with AB