Department Application Specialist

Salary: $33.79 - $40.39 Hourly
Location : Des Moines, IA
Job Type: Regular Full-Time
Job Number: 4196-12-2023
Department: Public Works
Division: PW240402 - PW Street Maintenance
Opening Date: 12/14/2023
Closing Date: 1/5/2024 4:00 PM Central
FLSA: Non-Exempt
Bargaining Unit: MEA
Occupational Group: Civil Service
Location of Vacancy: Public Works
Recruitment: Entrance
Selection Method: An education and experience review will be completed on all qualified applicants. Those applicants deemed most qualified based on the education and experience rating will be considered for certification to an eligibility list for appointment. Applicants who need a reasonable accommodation must inform this office at (515) 283-4213 or TTY at Iowa Relay at 711 or 1-800-735-2942 prior to the closing date.
Distinguishing Features of the Class
The principal functions of an employee in this class are the administrative management of software applications and data for support of departmental business processes. The work is performed under the direction of the department director or their delegate. Leeway is granted for the exercise of independent judgment and initiative. The nature of the work performed requires that an employee in this class establish and maintain effective working relationships with other City employees and external application vendors. The principal duties of this class are performed in a general office environment.
Acceptable Experience and Training

• Graduation from an accredited program of study with an Associate Degree in Computer Science, Information Technology/Systems, or related field; and
• Three years of experience maintaining software applications and data or databases; or
• Any equivalent combination of experience and training which provides the knowledge, skills, and abilities necessary to perform the work.

College transcripts must be submitted with your application or separately to the City of Des Moines Human Resources Department by email to humanresources@dmgov.org, by fax to 515-237-1680, or by mail or hand delivery to 1551 E. Martin Luther King Jr. Pkwy, Des Moines, IA 50317 on or before the application deadline.
Required Special Qualifications

• Candidates for positions in this class must pass a post-employment offer background check, physical examination, and drug screen.
• Possession of a valid Iowa driver's license or evidence of equivalent mobility.

NOTE: If you possess an out-of-state license, you must submit a certified driving record by the application deadline. Failure to submit all required documentation may cause application disqualification.
Examples of Essential Work (Illustrative Only)

• Assesses support requirements, identifies resources needed to provide support, and coordinates support efforts with resources within the department and other City departments.
• Establishes and maintains user accounts within Department Applications.
• Establishes and maintains application and data security for Department Applications in accordance with City information security policies.
• Gathers and interprets data for administrative and operations reports.
• Creates ad hoc reports and queries utilizing reporting tools available.
• Develops and maintains all business process documentation for Department Applications.
• Interacts with stakeholders and end users to gather requirements for new reports or processes related to Department Applications.
• Coordinates all Department Application testing for upgrades and implementations.
• Tracks, prioritizes, and resolves Department Application issues.
• Coordinates the implementation of Department Applications and special projects.
• Participates in the purchase of Department Applications, including the development of specifications and review of proposals.
• Researches, develops, and implements improvement programs for the department to ensure the most effective use of implemented applications.
• Provides recommendations to department management on application efficiencies and updates that would improve department operations.
• Acts as liaison between department staff and IT technical staff and between outside vendors and the department.
• Completes special projects as requested.
• Provides needed information, training, and demonstrations concerning how to perform department and City application related work tasks, including GIS to new and existing employees.
• Keeps immediate supervisor and designated others fully and accurately informed concerning work progress, including present and potential work problems and suggestions for new or improved ways of addressing such problems.
• Coordinates and collaborates with IT to administer change management as it relates to Department Applications.
• Attends meetings, conferences, workshops, and training sessions and reviews publications and audio-visual materials to become and remain current on the principles, practices, and new developments in assigned work areas.
• Communicates and coordinates regularly with stakeholders to maximize the effectiveness and efficiency of interdepartmental operations and activities.
• Performs other related duties consistent with the role and function of the classification.

01
Have you completed college coursework or have an Associate Degree in Computer Science, Information Technology/Systems, or related field? If Yes, submittal of college transcripts showing degree conferred is required by application deadline. Please submit to the City of Des Moines Human Resources Department; electronically to humanresources@dmgov.org, by fax to 515-237-1680, or by mail or hand delivery to 1551 E MLK Jr Pkwy, Des Moines, IA 50319 by the application deadline date.

• I understand college transcripts are required by the application deadline and I have attached my transcripts to my application.
• I understand college transcripts are required by the application deadline and I have requested my transcripts.
• I have not taken college course work and do not have college transcripts to provide.

02
Do you currently possess a valid Iowa Drivers License? NOTE: If you possess an out-of-state license, you must submit a certified driving record by the application deadline. Failure to submit all required documentation may cause application disqualification.

• Yes
• No

03
Describe any experience you have maintaining software applications and data or databases. Include where this experience was obtained and the duration of this experience. If no experience, indicate "N/A".
04
Describe any experience you have utilizing reporting tools to create reports and queries. Include where this experience was obtained and the duration of this experience. If no experience, indicate "N/A".
05
Describe any experience you have resolving application issues. Include where this experience was obtained and the duration of this experience. If no experience, indicate "N/A".
Required Question