Dental Software Trainer

Job Title: Practice Management System (PMS) Trainer

As a critical person in carrying out our mission, the PMS Trainer is responsible for overseeing the successful implementation and training of software systems within an organization. This role requires a strong understanding of software implementation methodologies, project management, and training techniques. The PMS Trainer will collaborate with cross-functional teams to ensure the smooth transition from software development to implementation and provide ongoing training and support to end-users. Anticipated Travel Requirement is 75% to
BOND practices to support implementation, go live and ongoing training needs post implementation.

Duties and Responsibilities:
The following is a list of specific duties which are essential functions of this job. The list is not exhaustive, as all duties are subject to change. Note that while the practice may provide an addendum to this job description that outlines some responsibilities specific to the practice needs, it does not replace this job description. While an effort has been made to describe the customary way this job is performed thoroughly, reasonable accommodation will be made upon notification for qualified individuals with disabilities who may not be able to perform the job in the manner indicated.

Summary of Essential Job Functions:

• Lead the software implementation process, including planning, coordination, and execution of all implementation activities and schedules.
• Develop and maintain implementation project plans, timelines, and resource allocation.
• Collaborate with software development teams to ensure a seamless transition from development to implementation.
• Conduct needs assessments to identify training requirements and develop training programs accordingly.
• Design and deliver onsite training sessions, workshops, and materials to end- users, ensuring effective knowledge transfer and user adoption.
• Provide ongoing support and troubleshooting assistance to end-users, including new hires, during and after software implementation.
• Monitor and evaluate the effectiveness of training programs and make necessary adjustments to improve outcomes.
• Stay up-to-date with industry trends and best practices in software implementation and training methodologies.
• Collaborate with stakeholders to gather feedback and identify areas for improvement in software systems and implementation processes.

Knowledge and Skills:

• Bachelor’s degree in computer science, Information Systems, or a related field.
• Proven experience in software implementation and training, supporting users of all abilities, preferred in an Orthonditc or Genral Dentisry setting.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication, customer service, and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
• In-depth knowledge of software implementation methodologies and best practices.
• Proficiency in training techniques and instructional design principles.
• Familiarity with software development life cycle (SDLC) and agile methodologies.
• Strong problem-solving and analytical skills.
• Ability to adapt to changing priorities and work in a fast-paced environment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Experience:

• Orthodontic/Dental: 2 years (Required)
• Training: 2 years (Required)
• Ortho 2: 2 years (Preferred)

Work Location: Remote