Dental Receptionist

Purpose: This position is responsible for providing administrative support to our nursing home facilities, providers and clinical teams on a daily basis.

Essential Job Functions:

• Works daily with clinical field team to support patient care activities with our customers.
• Provides exceptional customer service with follow up communication to facilities, providers and clinical field team.
• Demonstrates a strong sense of urgency to when responding to all request.
• Works proactively to anticipate need and support patients, facility and clinical team.
• Manages branch calendar and ensures appropriate schedule for facility and clinical team.
• Protects interiority of service by assuring necessary documentation is part of patient records.
• Manages the coordination of visit in the 360care timeframe.
• Tracks and manages the production of denture prosthetics.
• Understands a clinical emergency with an intention to triage patient with the most urgent need.
• Assist field team with monitoring equipment, supplies and planned maintenance.
• Understands Company insurance as demonstrated with patient extended care and warranty process.
• Operates teams efficiently and understands production versus cost for each dental visit
• Verify, review and follow up on all patient information.
• Works with facility to ensure all paperwork is completed in advance of visit.
• Balance and review daily production reports and monitors for solutions.
• Conducts routine audits of data input to assure integrity of daily work.
• Keeps Branch Manager/Dental Operations Director informed of events that could affect the integrity of the Company.
• Daily report production numbers to Branch Manager.
• Responsible for completing and initiating documentation process for denture pre-authorization.
• Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
• Maintains confidentiality of all information; abides with HIPAA, OSHA, and PHI guiltiness at all times.
• Reacts positively to change and performs duties as assigned.

Minimum Qualifications:

• High school diploma required; college degree or experience preferred
• Dental scheduling experience required
• Dental office experience required
• Strong computer skills required with proficiency in Microsoft Office
• Critical thinking/Solutions-based skills required for time sensitive environment
• Strong time management skills required
• Detail-oriented
• Ability to multi-task

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Relocate:

• Perrysburg, OH: Relocate before starting work (Required)

Work Location: In person