Dental Patient Accounts Representative

Position Summary:
At Stony Brook School of Dental Medicine, our Dental Patient Accounts Representatives are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks.
The Representative is responsible for verifying insurance, working with the patients and providers to create financial treatment plans, collecting patient balances, posting payments in our electronic POS payment system, and reconciling payments for bank deposits. This role requires professional interaction with all hospital and clinical staff and facilitates a positive experience in all patient encounters.
The Dental Patient Accounts Representative is a key representative to the Dental team. The representative interacts in a professional, respectful manner with internal and external customers, provides excellent customer service to patients and visitors. The Representative adheres to strict rules of confidentiality, department, and organizational policies and procedures.
Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.
Duties of a Dental Patient Accounts Representative may include the following but are not limited to:

• Obtain complete and accurate patient demographic and insurance information, ensuring data is current and coverage verified to sufficiently meet requirements to generate a "clean" bill.
• Provides financial guidance and excellence in Financial Care to patients and their representatives by providing information about their health care insurance coverage and cost share responsibilities.Provide self-pay patients with estimates and payment plans.
• Determines eligibility and patient cost share (co-pay / deposit etc.) using electronic systems and other means, taking payments at point of service.
• Work with Providers to provide treatment plans/payment plans/financial responsibility to patients.
• Provides financial guidance and excellence in Financial Care to patients and their representatives, presenting information about their benefit coverage and cost share responsibilities. Provides information to self-pay patients, collecting required deposits when appropriate
• Ensures that compliance regulations are met (presenting and securing consents and regulatory signatures from patients or designee, essential for treatment and payment, as per procedure).
• Maintains and requires appropriate documents as necessary (i.e. copies of photo ID and insurance documents etc.Witnesses general consents, agreements, and acknowledgements.
• Instructs practices on issues related to insurance verification of authorizations and referrals.Reviews registrations for completeness and correctness, supports the registration areas with financial services expertise.
• Collect co-pays, deposits and deductibles at time of registration/admission.
• Reconcile petty cash bags to ensure that issued amount is consistently maintained.
• Responsible for collection and posting of applicable copayments, self pay deposits or private room charges in the electronic POS Payment System.
• Verify monies received from Ancillary Departments and prepare daily deposit.
• Communicate professionally with colleagues, patients and answer calls directed to the Cashier Office.
• Demonstrates a positive organizational attitude and commitment to patient experience.Maintains respectful and compassionate demeanor and provides high-quality patient centered care.
• Assists with other registration tasks as assigned.

Qualifications:
Required Qualifications:

• Associate's degree with 1 year working experience in public health or related industry such as insurance or, in lieu of degree, at least 2 years of demonstrated excellence working in public health or related industry such as insurance or other related industry requiring similar skills, which demonstrates comparable complex skill experience in payment collection, insurance reimbursement, access services etc.
• Demonstrated excellence in verbal and written communication, computing and multi-tasking skills in a fast paced environment.
• Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress

Preferred Qualifications:

• Bilingual in English and Spanish.
• Billing, Accounts Receivable, Dental Experience, or hospital patient access/registration experience
• Familiarity with dental insurance benefits
• Knowledge of dental terminology.
• Previous experience as a dental billing/registration representative is preferred.
• demonstrated experience with EMR computerized registration/financial/IT systems

Special Notes:Resume/CV should be included with the online application.
In accordance with federal and state regulations that all hospitals and nursing homes require personnel to be vaccinated against COVID-19, candidates who are not already fully vaccinated must obtain the first dose of a COVID-19 vaccine within three (3) calendar days of acceptance of a conditional job offer and must obtain any subsequent doses in accordance with that particular vaccine manufacturer's protocol. Candidates who are partially vaccinated, but not yet fully vaccinated, must complete their vaccination series within three (3) calendar days of a job offer or in accordance with that particular vaccine manufacturer's protocol, whichever comes later.
The state regulation also includes those who may be affiliated with or interact with employees of a hospital or nursing home. The regulations allow for limited exemptions with reasonable accommodations, consistent with applicable law.
.Posting Overview:This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).
If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions maybe subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
*The hiring department will be responsible for any fee incurred for examination.
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.
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